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Automotive Service Advisor / Writer - Mandeville

Christian Brothers Automotive

Automotive Service Advisor / Writer - Mandeville

New Orleans, LA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB TITLE: AUTOMOTIVE SERVICE ADVISOR

    • ARE YOU GOAL ORIENTED
    • DO YOU LIKE HELPING PEOPLE?
    • DO YOU LIKE A FAST PACED, CHALLENGING WORK ENVIRONMENT?
    • WOULD YOU LIKE EVERY WEEKEND OFF TO SPEND MORE TIME WITH YOUR FAMILY AND FRIENDS?

    If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!

    Apply Now and take pride in where you work!

    SUMMARY:

    As a Service Advisor with Christian Brothers Automotive, you will be working alongside our Technicians, Service Manager and Owner. You are the person that our customers think of first when they have an issue with their vehicle and the person they see every time they walk into our facility to make an investment in their vehicle, therefore you play an important role in building relationships with our customers.

    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

    • Greet every customer that enters our facility with hospitality and the highest level of respect.
    • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
    • Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity. *Love your neighbor as yourself !
    • Maintain a positive attitude and team atmosphere at all times.
    • Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer.
    • To act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
    • Direct, coordinate, and participate in performing customer service as dictated by work load.
    • Insure that all work is performed to proper specifications.
    • Assist other employees as needed.

    EDUCATION AND/OR EXPERIENCE:

    Experience in the Automotive Industry required. Preferably, we would like to see a candidate that has spent some time in the service industry, retail industry or experience in some kind of sales or customer care.

  • Qualifications

    Qualifications

    CERTIFICATES, LICENSES, REGISTRATIONS:

    • Current driver’s licenses.

    • Driving record acceptable to our current insurance carrier.

    PREFERRED SKILLS AND EXPERIENCE:

    • Proficiency in Windows based computer software and automotive store applications.

    • Experience in automotive customer service and service sales

    • ASE certification in service management or equivalent experience

    • Supervisory or management experience

    • High school diploma or GED

    • Associates degree or undergraduate degree

    PHYSICAL REQUIREMENTS:

    The physical demands described here are representative of those that must be met by an Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

    • Being on your feet for the majority of the workday (standing, walking, etc)

    • Occasionally lifting and carrying objects over 50 lbs.

    • Driving manual transmission vehicles

    • Keeping a brisk work pace in a high-volume environment

    • Using a keyboard and mouse several times daily

    • Using a standard handset phone several times daily

    Additional Information

    ALL OF YOUR INFORMATION WILL BE KEPT CONFIDENTIAL ACCORDING TO EEO GUIDELINES. CHRISTIAN BROTHERS AUTOMOTIVE IS AN EQUAL OPPORTUNITY EMPLOYER. CHRISTIAN BROTHERS AUTOMOTIVE LOCATIONS PRACTICE "AT-WILL" EMPLOYMENT PRACTICES.