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Automotive Service Advisor/Writer

Christian Brothers Automotive

Automotive Service Advisor/Writer

Wichita, KS
Paid
  • Responsibilities

    Job Description

    LOCATION: East Wichita , Kansas

    JOB TITLE: Automotive Service Advisor 

    • Do you have a passion for the automotive industry?
    • Do you like helping people?
    • Are you goal oriented
    • Do you like a fast paced, challenging work environment?
    • Would you like every weekend off to spend more time with your family and friends?

    If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!

    Apply Now and take pride in where you work!

    SUMMARY:

    As a Service Writer with Christian Brothers Automotive, you will be working alongside our Service Manager and Franchisee. You are one of the first people that our customers see every time they walk into our facility to make an investment in their vehicle. You are also the person that our customers think of first when they have an issue with their vehicle; therefore you play an important role in building relationships with our customers.  

    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

    • Greet every customer enthusiastically with a smile, showing hospitality with the highest level of respect
    • Answer customer phone calls with enthusiasm and a smile in your voice
    • Maintain a positive attitude, positive communications and a strong team atmosphere
    • Listen carefully to customer's problems, needs, desires and fears
    • Develop a detailed estimate of work to be performed
    • Select quality parts
    • Ensure target margins are achieved on each work order
    • Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
    • Consistently and effectively sell our services without jeopardizing honesty and integrity
    • Ensure that all work is completed to proper specifications with the highest quality
    • Continually strive to achieve personal and team goals
    • Assist with daily physical opening of store prior to standard work hours or earlier as workload demands, and closing of store after standard hours or later as workload demands
    • Assist with daily accounting closing and balancing procedures
    • Continually strive to go the "extra mile" for our customers, and improve performance of the store
    • Perform other duties and responsibilities as directed by the Service Manager and Owners

    EDUCATION AND/OR EXPERIENCE:

    Reasonable knowledge of automotive systems and repairs. Experience in automotive customer service and service sales. Proficiency in Windows based computer software and automotive store applications. ASE certification in service management or equivalent experience desired. Experience with R.O. Writer software application preferred, but not required. Supervisory or management experience helpful, but not required. High school diploma or GED. Associates degree or undergraduate degree helpful, but not required.

  • Qualifications

    Qualifications

    JOB REQUIREMENTS

    • Must have the ability to converse well with guests
    • Must have a valid Kansas drivers license and be insurable through our insurance carrier
    • Must work and play well with others
    • Must have knowledge of all types of vehicles
    • Computer skills (Windows) for use of informational systems 
    • R.O. Writer experience preferred

    CERTIFICATES, LICENSES, REGISTRATIONS:

    • Current driver’s license and ability to be insured by our auto insurance carrier
    • ASE certification in service management or equivalent experience desired

    WHAT ARE PEOPLE SAYING ABOUT US?

    • Recognized as one of the best places to work
    • Voted Best Franchise in its Category (Automotive) 
    • Voted eighth best overall franchise
    • Ranked in the Entrepreneur 500 
    • Better Business Bureau (BBB) Awards for Excellence Winner of Distinction 
    • INC 5000 fastest growing private companies in America

    Additional Information

    All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.