Job Description

Job Title:

Shop Foreman / Diagnostician

Location:

6801 W. Hefner Road. Oklahoma City, OK 73162

Job Overview:

The Shop Foreman / Lead Technician is responsible for maintaining workflow and work distribution among technicians. This role works closely with the Service Manager to oversee the quality of work on our guests vehicles and shop efficiency.

We are looking for technicians/mechanics who are energetic, upbeat and have a positive attitude. The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing what’s right for our guest.

Responsibilities include, but are not limited to:

• Work with the service department to distribute work to technicians
• Manage and oversee individual technician workloads and overall workflow in the service area
• Oversee technician team progress through internal training requirements and coach technicians to prepare for certifications
• Train and mentor new technicians
• Help other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.)
• Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance
• Manage technician team-building opportunities
• Educate technician team to uphold brand and quality standards of the team to troubleshoot customer concerns quickly and effectively
• Manage and maintain shop supplies and equipment
• Monitor bulk fluid levels
• Monitor shop efficiency through technician hours reports and ticket audit process
• Manage scan tool subscriptions
• Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization
• Manage and oversee technician work schedule
• Enforce safety regulations and protocols
• Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary

Qualifications

Qualifications:

• Experienced Master Certified L1, or equivalent certification.
• Expert Drivability/diagnostic technical
• Electrical experience with all makes and models
• 10+ years of experience as an automotive technician/mechanic required, 20+ years preferred
• Willing to help train/mentor other team members
• Positive attitude and a desire to serve guests
• Capable of diagnosing and repairing all makes/models of vehicles
• Meet or exceed hourly goals
• Aptitude for learning additional skills and processes
• Professional appearance and strong communication
• A desire for long-term career development

Physical Requirements:

• Occasionally lift and/or move over 50 pounds
• Be able to work with tools on vehicles lifted above their head
• Work in tight spaces as dictated by the vehicle’s needed repair
• Have the needed dexterity in order to efficiently use hand tools
• Walk/stand for the majority of their workday
• Drive manual transmissions vehicles
• Efficiently navigate a computer

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.