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Automotive Service Advisor / Writer -Virginia Beach

Christian Brothers Automotive

Automotive Service Advisor / Writer -Virginia Beach

Virginia Beach, VA
Full Time
Paid
  • Responsibilities

    Job Description

    LOCATION: VIRGINIA BEACH, VA

    WE OFFER: 

    • INDUSTRY LEADING PAY!
    • WEEKENDS OFF, PAID VACATION, AND PAID HOLIDAYS!
    • GREAT CULTURE WITH A FAMILY WORK ENVIRONMENT!
    • FREE TRAINING AND OPPORTUNITY TO GROW PROFESSIONALLY!!

     

    JOB TITLE: AUTOMOTIVE SERVICE / SALES ADVISOR

    • PROVEN BACKGROUND IN AUTOMOTIVE REPAIR SALES.
    • CUSTOMER SERVICE-DRIVEN AND FOCUSED.
    • EXPERIENCE IN SOURCING AFTERMARKET PARTS. 
    • ABLE TO WRITE TICKETS AND COMMUNICATE WITH OUR GUESTS.
    • AT LEAST 2 YEARS OF SERVICE ADVISOR EXPERIENCE.

    POSITION SUMMARY:

    As a Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment in their vehicle, and for these reasons, you play a large role in building relationships with our community.  

    A CBA Service Advisor has the responsibility of taking our customers through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Greet every customer with hospitality and the highest level of respect.
    • Present the best solution to repair the customer’s vehicle properly.
    • Consistently and effectively sell our services without jeopardizing honesty and integrity. Love your neighbor as yourself!
    • Maintain a positive attitude and team atmosphere at all times.
    • Communicate professionally, always with the intention of creating a long-term relationship between the store, yourself, and the customer.
    • Behave in a manner that represents the Christian Brothers Automotive mission statement, in every instance projecting kindness, honesty, and integrity.
    • Direct, coordinate, and participate in customer service activities as dictated by the customer's needs and shop workload.
    • Ensure that all repairs are performed to proper specifications.
    • Assist other employees as needed.
    • Other duties may be assigned.
  • Qualifications

    Qualifications

    EDUCATION AND/OR EXPERIENCE PREFERENCES:

    • LOOKING FOR A TOP PERFORMER IN AUTOMOTIVE REPAIR ADVISORY.
    • AT LEAST 2-4 YEARS OF SERVICE ADVISOR EXPERIENCE.
    • GREAT WITH COMPUTERS.
    • Graduation from an industry-recognized service is preferred by not required.

    CERTIFICATES, LICENSES AND REGISTRATION PREFERENCES:

    • Current driver’s licenses.
    • Proof of minimum state-required insurance on your personal vehicle.
    • Driving record acceptable to our current insurance carrier.

    PHYSICAL REQUIREMENTS:

    The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform essential functions of this job:

    • Being dependable and reliable for a position that is scheduled for MONDAY – FRIDAY, 7AM – 6PM
    • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.).
    • Occasionally lifting and carrying objects over 50 lbs.
    • Keeping a brisk work pace in a high-volume environment.

    Additional Information

    ALL OF YOUR INFORMATION WILL BE KEPT CONFIDENTIAL ACCORDING TO EEO GUIDELINES. CHRISTIAN BROTHERS AUTOMOTIVE IS AN EQUAL OPPORTUNITY EMPLOYER. CHRISTIAN BROTHERS AUTOMOTIVE LOCATIONS PRACTICE "AT-WILL" EMPLOYMENT PRACTICES.