Job Description

WHAT'S IN IT FOR YOU?

• Faith and purpose based career opportunity!
• Compensation based on experience
• Fully paid health benefits
• Retirement and life insurance
• 12 paid holidays PLUS birthday
• Lunch is provided Monday through Thursday

The Member Services department assists members via incoming phone calls and emails.

Member Services Representatives have the opportunity to minister to members by praying with them and providing spiritual encouragement over the phone.

Candidates who enjoy engaging with people and are servant-minded are best suited for a role in the Member Services department.

RESPONSIBILITIES

• Being the first point of contact and ensuring high quality service is being provided.
• Answer member's questions and concerns. Seek assistance when needed.
• Attract prospects by answering questions and giving suggestions.
• Make recommendations to retain memberships when appropriate.
• Perform other membership-related side jobs assigned by the Member Services leadership team.
• Respond to emails, phone calls, and voicemails in a timely manner.
• Ensure guidelines are explained.
• Maintain a professional attitude at all times.
• Model CHM's Core Values and Mission Statement.
• Work as a team player with all departments and assist when needed.

REQUIREMENTS

• A heart to serve people
• Excellent verbal, phone, and email communication skills
• Basic computer skills/understanding of Microsoft programs
• Good problem solving ability
• High level of accuracy/detail oriented
• The ability to multitask

Company Description

Christian Healthcare Ministries is a nonprofit 501c(3) member based ministry operating in all fifty states and located in Barberton, Ohio. Members of the Ministry voluntarily share in each other’s medical needs with a monthly gift amount. CHM administers the program on behalf of its’ members sharing over $6 billion in medical needs since inception and almost $500 million in medical needs last year alone. The Ministry’s inspiration is based on the scripture from Paul’s letter to the Galatians ”...bear ye one another’s burdens and so fulfill the law of Christ”. CHM’s health cost sharing ministry has seen accelerated membership growth and employee growth over the past five years as more Christians seek biblically-based health cost-sharing. This job description does not list all the duties of the job. All employees are expected to work together as a team and contribute as needed. You may be asked by management to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.