We are seeking an ONSITE Customer Service Representative (CSR) for our Chroma Location in Lambertville, NJ (11 Kari Drive). It is highly desirable to have experience in a manufacturing setting!!
This is a FULL-TIME hourly position with most Benefits Day 1
Pay: $19.00 to $25.00 an hour
CORE DUTIES:
- Receives requests for quotations and enters orders from customers in computer system, communicates delivery dates and follows up on the status of customers' orders by performing the following duties
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Obtains pricing for quotations and submit to customers.
- Receives orders from customers by telephone, computer and in writing. Processes customer orders/changes/returns per established department policies and procedures.
- Contacts current and potential customers for sales opportunities. Employee may be asked to contact customers via phone, email, mail, or fax.
- Compiles internal order work sheets to record information received from customers and include all instructions and requirements necessary to fill the order.
- Ensures that inventory is not already in finished goods before entering new production orders.
- Coordinates delivery dates between production and customers, follows up on the status of orders through production and constantly communicates with customers.
- Issues amendments (change orders) as received from customers and follows up to ensure that action is taken by production.
- Inputs order data into computer system, maintains accurate records, and compiles computer or other records as directed by management.
- Works closely with the credit department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns to have investigations and corrective actions made. Compiles analysis reports to management.
- Compiles and/or runs computer reports as directed by management.
- Maintains files of all records used.
You should be proficient in:
- Customer Service
- Basic Computer Skills
- Experience in a Manufacturing Environment
- Excellent Communication Skills
Machines & technologies you'll use:
Salary info:
$19 - $25 / hr