Job Description

The Lead Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Here at Chrome Solutions, our company's mission is to provide our clients and customers with the best ROI in sales and marketing in conjunction with providing a substantial management training curriculum that personally challenges and develops each and every person within the company to grow and become the best version of themselves.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports programs that drive team performance toward departmental and organizational goals.

• Assist customer service and sales team toward the achievement of operational goals.

• Hires and provides training for new and/or less experienced customer service and sales staff.

• Reviews and evaluates work to ensure quality and timeliness.

• Investigates and researches escalated customer service inquiries.

• Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.

QUALIFICATIONS:

• Required: Associate's Degree

• Preferred: Bachelors Degree

OTHER KNOWLEDGE, SKILLS, OR ABILITIES REQUIRED:

• 1 to 3 years of Customer Service experience

• Ability to cross-train and develop team members

• Ability to perform Account Retention

• Excellent verbal and written communication

• Ability to multi-task and to react well under pressure and treat others with respect

• Identifies and resolves problems in a timely manner

• Prioritizes and plans work activities

• Focuses on solving conflicts and listening to others without interrupting

• Work efficiently and effectively, both independently and as a team

• Balances team and individual responsibilities and helps build a positive team spirit

• Adapts and able to deal with frequent changes in the work environment

• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

THIS IS AN ENTRY-LEVEL POSITION: WE ARE LOOKING FOR SOMEONE THAT IS TRAINABLE!

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

Company Description

Here at Chrome Solutions Inc., we aim to provide quality, dynamic, and modern marketing and lead generation solutions for our clients. We aim to out-perform the regular forms of advertising and use unique and innovative methods to ensure our clients get as wide a reach as possible. Our Mission: Our mission is not only to expand the market our clients can reach but also to develop a new wave of entrepreneurs. We help our clients accelerate into new markets and offer innovative marketing and lead generation promotion techniques. Our campaigns prove to be effective, and we aim to ensure that our enthusiastic teams are able to work with as many industry clients as possible.