JOB DESCRIPTION

Responsible for answering the switchboard, directing calls to appropriate individuals, taking accurate messages and delivering messages, effectively resolving minor customer disputes, and assisting with making restaurant reservations.

JOB RESPONSIBILITIES

• Answers switchboard and connects calls in a prompt, courteous manner
• Provides efficient service in receiving and distributing calls and messages.
• Takes calls from guests requesting restaurant reservations and forwards them to the Central Services Representative.
• Assists the Central Services Representatives in taking reservations when needed.
• Resolves customer conflicts/complaints or refers matter to the appropriate department or individual, for proper resolution.
• Maintains a log of wake-up calls and delivers calls on time.
• Maintains a working knowledge of proper emergency procedures and administers same over the intercom system in a calm, clear voice.
• Contacts in-house Security and Emergency Medical Technicians as needed and calls for help from in-house and outside agencies (Police, Fire Department, etc.) when deemed necessary to report emergency situations.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Maintains a consistent, regular attendance record.

JOB REQUIREMENTS

• High School diploma or GED required.
• Experience with, or knowledge of, PBX equipment is preferred.