Job Description

Responsible for performing excellent customer service at all times by creating a personalized entertainment experience to premium players, and ensuring the quality of service provided to the customer is in accordance with the Company's established marketing strategy.

Job Responsibilities

• Acts as a resource for customers, management and employees to ensure a maximum level of satisfaction and service throughout the department and the Company.
• Represents the Company in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the Company.
• Coordinate with additional Player Development personnel to properly fulfill all players' requests across all segments.
• Resolve customer's complaints and/or conflicts, in a fair, equitable manner.
• Facilitates the effective management of information throughout the department and the Company.
• Maintain a working knowledge of the Company's facility as well as current and upcoming events on property in order to advise customers and fellow employees of same whenever possible.
• Prospect for Hot Action players on the casino floor.
• Build relationships with internal guests “Slots and Table” that may be able to assist in identifying new premium players, and expedite referrals of new players.
• Execute sales and promotion telemarketing against assigned lists of hosted players.
• Identify and greet In-House premium players in all areas.
• Consistently maintaining contact with assigned players through phone, email, text, US mail in order to fulfill premium player needs.
• Answers all premium players calls and handle correspondences whether on, or off property in order to expedite their request for reservations, and services.
• Host VIP events, and participate in casino promotions as needed.
• Fulfill premium player's requests for complimentary services.
• Coordinate with Executive Hosts and VIP Casino Hosts to properly retain players across all premium player segments..

Job Requirements

• Bachelor's degree from a four-year college or university preferred.
• Casino experience required.
• Sales experience preferred.