SUMMARY: 

    Responsible for greeting guests at the front entrance to the Hotel, and safely, courteously transporting their luggage to the Front Desk and then to the guest's room.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Interacts effectively with the public and Team Members. Perform excellent customer service at all time.

• Carries luggage for arriving and departing guests; upon arrival, transports luggage from the Hotel entrance to the Front Desk, then to the guest's room, and upon departure, transports luggage from the guest's room to the Hotel Lobby, then to the vehicle the guest is departing in.

• Explains accommodation appointments and equipment to guests upon entry into guest's room; informs guests of proper operation of room locks, televisions and thermostats.

• Responds to guests' requests, complaints or inquiries courteously and promptly.

• Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible.

• Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions.

• Routinely inspects public areas, including rest rooms, elevators, and front entrance, performing light janitorial duties as necessary, to keep the areas clean and free of debris.

• Remains receptive and visible for guest service at all times.

• Assists in locating misdirected or lost packages for guests and delivers them to guest's rooms.

• Assists if needed with Hotel Housekeeping and Central Reservations.

• Responsible for maintaining consistent attendance.

• Any reasonable request made by management.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                EDUCATION AND/OR EXPERIENCE:

                High School diploma or GED required.

                SPECIAL QUALIFICATIONS:

                Must possess excellent communication skills. Must be able to demonstrate all aspects of  hospitality, professionalism, prompt and courteous service, with extreme attention to detail.

                LANGUAGE SKILLS:

Ability to read and understand a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.

                MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

                REASONING ABILITY:

                Ability to apply commonsense reasoning to a variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls.  The Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.  

The Team Member is regularly required to lift, push, pull, and carry luggage and other guest items in excess of fifty pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                The Team Member frequently is required to work in outside weather conditions.

The noise level in the work environment is usually moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.