Security Officer – Dispatch/Surveillance
JOB DESCRIPTION
Responsible for properly executing security duties on assigned shift, to adequately provide safety for and property of customers, Team Members and the company's property. Notifies officers or guards of activity requiring security presence. Handles emergency and non-emergency phone calls from customers and employees.
JOB RESPONSIBILITIES
Operates dispatch and surveillance equipment.
Enters accurate data into computer-aided dispatching systems (CAD).
Generates necessary written reports regarding security-related incidents involving customers, Team Members and/or the facility.
During emergency situations, coordinates response calls, and informs outside agencies of any unusual or suspicious situations on property.
Ensures proper notifications are made in regard to emergency situations, or as directed.
Guards all transfers of monies and chips on the casino floor as well as the physical transportation of hopper fills, chip fills, and credits.
Escorts and observes customers and Team Members to ensure their safety and protection; identifies potential safety hazards and reports same to the appropriate individual for proper resolution.
Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations governing same.
Operates company vehicles as directed to do so.
Maintains a working knowledge of the Company's facilities as well as special events on property in order to advise customers and fellow Team Members of same whenever possible.
Ensures safe transportation of company moneys and gaming tokens.
Interacts with guests and Team Members in a positive, professional manner.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
JOB REQUIREMENTS