SUMMARY:

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Interacts effectively with the public and Team Members. Performs excellent customer service at all time.

• Assists guests with the check-in process at the Hotel in a courteous and polite manner.

• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.

• Assists guests with checkout at the end of their stay in an efficient and timely manner.

• Handles guest complaints or concerns in a polite, courteously and efficient manner.

• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company's assets.

• Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service.

• Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs.

• Assists if needed with Central Reservations.

• Responsible for maintaining a consistent, regular attendance record.

• Performs any reasonable request made by management.

PERFORMANCE REQUIREMENTS:

To perform this job successfully, an individual must be able to satisfactorily:

• Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
• Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.
• Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

   EDUCATION AND/OR EXPERIENCE:

       High School diploma or GED required.

           SPECIAL QUALIFICATIONS:

Must possess effective communication and organizational skills. Six months prior Hotel experience, preferably in Front Desk Operations.

           LANGUAGE SKILLS:

Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form.  Ability to respond to common inquiries or complaints.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply commonsense reasoning to a variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear.  The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls.  The Team Member is occasionally required to reach with hands and arms, and to balance, stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. 

The noise level in the work environment is moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.