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Front Desk Representative Part Time

Chukchansi Gold Resort & Casino

Front Desk Representative Part Time

Coarsegold, CA
Part Time
Paid
  • Responsibilities

    JOB DESCRIPTION

    Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

    JOB RESPONSIBILITIES

    • Interacts effectively with the public and Team Members. Performs excellent customer service at all time.

    • Assists guests with the check-in process at the Hotel in a courteous and polite manner.

    • Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.

    • Assists guests with checkout at the end of their stay in an efficient and timely manner.

    • Handles guest complaints or concerns in a polite, courteously and efficient manner.

    • Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company's assets.

    • Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service.

    • Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs.

    JOB REQUIREMENTS

    • High School diploma or GED required. 
    • Six months prior Hotel experience, preferably in Front Desk Operations.