Job Description
Responsible for the support of computer systems and peripherals, premise wiring, telecommunications and network equipment, audio/visual equipment and selected software on the property. Supports end users and guests in a 24x7x365 environment with any problems on the above equipment and systems.
Job Responsibilities
Maintains proper security levels and access rights for software and end user PC's.
Ensures the quality of systems operations in all areas of the company by communicating with all levels of systems users and offering direction and assistance as needed.
Coordinates work flow to ensure effective overall operations in the I.T. Department.
Consults with system users on specific project requirements, designating priority and scheduling project.
Monitors all supported equipment, identifying potential problems and repairing same as needed.
Facilitates the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings.
Troubleshoots software and network issues.
Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained.
Maintains a working knowledge of all appropriate software and network applications.
Contacts Vendors with regard to specific software, hardware or phone problems as needed or as requested by I.T. Director.
Documents procedures to assist in the day-to-day functioning of the Network.
Job Requirements
An Associate's degree (A.A.) or equivalent from a two-year college or technical school in computer science or related area; two to four years related experience and/or training; or an equivalent combination of education and experience preferred.
Experience in a computer support organization required.
Must be able to work with specific computer software such as advanced features of Windows 10 and 11, including Active Directory.