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IT Technician

Chukchansi Gold Resort & Casino

IT Technician

Coarsegold, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Responsible for the support of computer systems and peripherals, premise wiring, telecommunications and network equipment, audio/visual equipment and selected software on the property. Supports end users and guests in a 24x7x365 environment with any problems on the above equipment and systems.

    Job Responsibilities

    • Maintains proper security levels and access rights for software and end user PC's.

    • Ensures the quality of systems operations in all areas of the company by communicating with all levels of systems users and offering direction and assistance as needed.

    • Coordinates work flow to ensure effective overall operations in the I.T. Department.

    • Consults with system users on specific project requirements, designating priority and scheduling project.

    • Monitors all supported equipment, identifying potential problems and repairing same as needed.

    • Facilitates the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings.

    • Troubleshoots software and network issues.

    • Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained.

    • Maintains a working knowledge of all appropriate software and network applications.

    • Contacts Vendors with regard to specific software, hardware or phone problems as needed or as requested by I.T. Director.

    • Documents procedures to assist in the day-to-day functioning of the Network.

    Job Requirements

    • An Associate's degree (A.A.) or equivalent from a two-year college or technical school in computer science or related area; two to four years related experience and/or training; or an equivalent combination of education and experience preferred.

    • Experience in a computer support organization required.

    • Must be able to work with specific computer software such as advanced features of Windows 10 and 11, including Active Directory.