Player Development Coordinator
JOB DESCRIPTION
The Player Development Coordinator will execute the following tactics around the key position strategies of Administration, Sales Management, and Retention.
JOB RESPONSIBILITIES
Acts as a resource for customers, management and employees to ensure a maximum level of satisfaction and service throughout the department and the Company.
Represents the Company in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the Company.
Coordinate with additional Player Development personnel to properly fulfill all players' requests across all segments.
Resolve customer's complaints and/or conflicts, in a fair, equitable manner.
Produce developed reports on Sales Leads, Reactivation Candidates, and Qualifying Coded Players.
Assist Player Development staff in all retention duties as appropriate to include:
Hosting VIP Events and Parties.
Performing concierge services for players including but not limited to booking rooms, restaurant reservations, show reservations, etc.
Assist with all Gift Giving programs and Player Awards programs.
Handle player correspondence as appropriate.
Coordinate Premium Player Conflict and Customer Recovery Efforts and programs.
JOB REQUIREMENTS