Summary & Scope of Position:
Performs administrative and office support activities for the Indian Child Welfare department. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets, presentations, and filing. Extensive software skills required, as well as internet research abilities and strong communication skills.
DUTIES & RESPONSIBILITIES:
Processes and documents incoming calls; screens and takes messages as necessary.
Process all incoming applications
Creates record keeping systems, Maintain department calendar and schedule accordingly
Create informational flyers/pamphlets
Conduct research of various resources, ICWA law matters and court cases
Greets clients and visitors; answers questions within context of policies and procedures with contact sometimes of a difficult nature; may initiate routine correspondence in performance of duties and response to services.
Practice excellent social service skills at all times to include, but not limited to, addressing all clients' needs courteously and promptly.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Maintains professional and technical knowledge by attending workshops and reviewing professional publications.
Maintain accurate and confidential case files, and records in an up-to-date order.
Must be able to obtain knowledge of available Tribal resources; must be able to accurately and clearly refer clients to much needed resources.
Understanding of the Indian Child Welfare Act
Maintain extremely high professional standards in all matters and strict department security, confidentiality, and quality.
Open and record in-coming departmental mail.
Provide transportation when needed
Contributes to team effort by accomplishing related task as needed.
Have the ability to lift 50 pounds.
Excellent communication & verbal skills.
Ability to work under minimal supervision.
Ability to work in extreme weather conditions.
Valid California driver's license with clean DMV printout.
Must pass a background check and pre-employment drug test.
Will be responsible to drive vehicles and maintain safe driving.
Must be able to stand for long periods of time
Must be familiar with Mountain Area
All other duties assigned.
High School Diploma or GED Certification is required with previous successful administrative office
Must have knowledge of Tribal organizations, and services provided by the Social Services/Indian Child Welfare Act Department.
Ability to operate standard office equipment such as personal computer, typewriter, calculator, copy and fax machine, etc.
Excellent verbal and written communication skills are required; with the ability to follow verbal and written instructions.
Excellent organizational skills are required. This requires the incumbent to plan, organize and schedule priorities efficiently and successfully cope with challenging situations and conditions.
Ability to establish and maintain productive working relationships with staff, clients, management or other departments as well as external agencies necessary to effectively carry out job duties as required.
Must be dependable, self-motivated, possess initiative with the ability to work with minimal supervision.
Awareness and cultural sensitivity to the Native American culture.
Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)
Must possess a valid California Driver's License, with proper liability insurance on personal vehicle.
Must be able to pass all background clearances.
Must be able to travel
The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. Must be able to multitask and complete tasks as given.
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, are driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required talking and hearing are essential to communicate with staff. The employee must be able to access and navigate each department at the organization's facilities.
There are several deadlines associated with this position. The employee must also multi-task and interact with a wide variety of people on various and, at times, complicated issues.
PRCI TRIBAL PREFERENCE
For purposes of hiring, promotions, transfers, and training all candidates must possess the ''Minimum Qualifications" stated in the job description or job announcement. Minimum Qualifications are defined as those entry-level qualifications essential to the performance of the basic responsibilities for each jobcategory, including but not limited to education, training, specific work experience, employment record and physical skills (where applicable). Preference shall be given with respect to personnel decisions, layoffs, recalls, promotions, transfers, training and hiring. First, enrolled Tribal Members who meet the Minimum Qualifications shall not be denied if another individual at a lower preference has higher qualifications than are necessary for the position. Second, after preference is provided to enrolled Tribal Members, Native Americans who are enrolled members of a federally recognized tribe other than Picayune Rancheria of the Chukchansi Indians shall be provided preference over equally qualified non-Indian candidates, however if the non-Indian candidate is more qualified, a business decision may be made to hire or promote the best candidate. If more than one person at the same preference level meets the Minimum Qualifications the decision-makers shall have discretionary authority to make the appropriate business decision in the best interest of the Tribe. Accordingly, when preparing job descriptions or job announcements care should be taken to establish qualifications that fit the desired needs of the position.
INDIAN PREFERENCE STATEMENT
Under CFR 25, Part 276 and by Title VII of the Civil Rights Act, Section 701(b) and 703(i), preference in filling all vacancies provided to qualified PRCI Tribal Members and/or other American Indian/Alaska Native Candidates.