SUMMARY:
Responsible for the safe operation and transport of customer vehicles on company property, in accordance with established policies, procedures, and controls.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
• Interacts effectively with the public and Team Members. Perform excellent customer service at all time.
• Assists customers promptly and courteously in Valet check-in and checkout.
• Meets established time standards for parking and retrieval of guest vehicles.
• RUNS (never walks!) for all pick-ups from the Valet lot (weather conditions permitting), in accordance with established safety guidelines.
• Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a Valet receipt, which is attached to the appropriate keys and stored in the Valet office until the customer is ready to leave the property.
• Effectively communicates with the Lead Valet Attendant.
• Promptly clears valet drop-off area of cars to be parked.
• Presents a clean, neat and well-groomed appearance, wearing only the designated Valet uniform while on the job.
• Ensures a maximum level of customer service and satisfaction is achieved and maintained.
• Ensures accuracy and thoroughness of departmental records and reports.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise customers and fellow Team Members of same, whenever possible.
• Drives shuttle van and shuttle with no more passengers than license allows.
• Assists if needed at Bell Desk.
• Responsible for maintaining a consistent, regular attendance record.
• Any reasonable request made by management.
PERFORMANCE REQUIREMENTS
To perform this job successfully, an individual must be able to satisfactorily:
• Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
• Exhibit the highest degree of professionalism, including appearance, reliability, team work, ethics, integrity, and comply with all governing and co-workers at all times.
• Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as contributing Team Member of CGRC enhancing operations in all business endeavors.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE:
High School diploma or GED Preferred.
SPECIAL QUALIFICATIONS:
Must possess a valid driver's license from the State, as well as a good driving record. Must be 21 years of age. Physical endurance and stamina, as well as effective communication skills required. Must be able to drive a manual transmission vehicle.