SUMARRY:

Responsible for conducting & implementing events and providing an exceptional experience for our guests. Responsible for communicating event information to Team Members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Interacts effectively with the public and Team Members. Performs excellent customer service at all items.

• Implements all promotions and events as assigned.

• Works within a team to ensure that all items needed to carry out promotions and events are in the appropriate place and in a timely manner, including necessary supplies and decorations.

• Implements set-up and breakdown of promotional or event setting.

• Interacts with guests, establishes rapport and answers general questions during the promotion and events.

• Issue and redeem prizes through the player tracking system or other approved marketing methods.

• Maintains a working knowledge of all promotions and events in order to effectively explain to guests.

• May make announcements pertaining to promotions and events using a microphone.

• Creates an atmosphere of excitement for all casino guests.

• Acts in a courteous and professional manner and exhibits a positive, outgoing personality.

• Ensures to a high degree the accuracy and thoroughness of departmental records and reports, and for maintaining an exceptional level of customer service and satisfaction.

• Maintains a consistent, regular attendance record.

• Ushers as needed by management for events.

• Performs any reasonable request made by management.

Temporary/Part-Time Events Staff

PERFORMANCE REQUIREMENTS:

To perform this job successfully, an individual must be able to satisfactorily:

• Perform job duties, demonstrate excellent work habits, and deliver exceptional services to internal and external guests.

• Exhibit the highest degree of professionalism, including appearance, attendance, reliability, team work, ethics, integrity, and comply with all governing policies and procedures.

• Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.

• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.

• Demonstrate a desire to succeed and willingness to help others succeed.

• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and Operational productivity.

• Serve as contributing Team Member of CGR&C enhancing operations in all it business endeavors.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

High School diploma or GED Required. Two Years college preferred. Three to six years of related guest service experience required. One to two years of events or promotions experience preferred. Experience working with the public required.

SPECIAL QUALIFICATIONS:

Ability to effectively perform on one's own is required. Must possess excellent communications skills, verbal and written. Must be organized and detailed-oriented. Must be capable of extensive use in Microsoft Word, Excel and Outlook. Computer skills required. Must have excellent customer service skills. Must be able to effectively resolve problems, based on common-sense use of reasoning ability, as well as knowledge of established company policies. Must be able to work a flexible schedule including days, nights, weekends, and holidays. Bilingual Spanish preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of company.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team member is also regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The Team Member will regularly be required to lift and/or move up to fifty (50) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus