SUMMARY:

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Interacts effectively with the public and Team Members. Performs excellent customer service at all time.

• Assists guests with the check-in process at the Hotel in a courteous and polite manner.

• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.

• Assists guests with checkout at the end of their stay in an efficient and timely manner.

• Handles guest complaints or concerns in a polite, courteously and efficient manner.

• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company's assets.

• Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service.

• Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs.

• Assists if needed with Central Reservations.

• Responsible for maintaining a consistent, regular attendance record.

• Performs any reasonable request made by management.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE: High School diploma or GED required.

SPECIAL QUALIFICATIONS: Must possess effective communication and organizational skills. Six months prior Hotel experience, preferably in Front Desk Operations.