SUMMARY:

Responsible for the support of computer systems and peripherals, premise wiring, telecommunications and network equipment, audio/visual equipment and selected software on the property. Supports end users and guests in a 24x7x365 environment with any problems on the above equipment and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Interacts effectively with the public and Team Members. Performs excellent customer service at all time.

• Maintains proper security levels and access rights for software and end user PC's.

• Ensures the quality of systems operations in all areas of the company by communicating with all levels of systems users and offering direction and assistance as needed.

• Coordinates work flow to ensure effective overall operations in the I.T. Department.

• Consults with system users on specific project requirements, designating priority and scheduling project.

• Monitors all supported equipment, identifying potential problems and repairing same as needed.

• Facilitates the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings.

• Troubleshoots software and network issues.

• Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained.

• Maintains a working knowledge of all appropriate software and network applications.

• Contacts Vendors with regard to specific software, hardware or phone problems as needed or as requested by I.T. Director.

• Maintains a consistent and regular attendance record.

• Documents procedures to assist in the day-to-day functioning of the Network.

• Performs any reasonable company network or computer-related request made by management.

• May be used as an usher as needed by management for events.

SUPERVISORY RESPONSIBILITIES:

Although this position does not directly supervise any one person, the IT Technician indirectly supervises the activities of all system users on property.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

An Associate's degree (A.A.) or equivalent from a two-year college or technical school in computer science or related area; two to four years related experience and/or training; or an equivalent combination of education and experience preferred. Experience in a computer support organization required.

SPECIAL QUALIFICATIONS:

Must possess effective communication skills and be computer-literate, with superior troubleshooting and problem solving skills. Must be able to work with specific computer software such as advanced features of Windows 2000 and XP OS, including Active Director. Must be familiar with PC and basic networking technology.