ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Interacts effectively with the public and Team Members. Performs excellent guest service at all times.
Performs full range of massage treatments.
Occasionally assists with other spa services as allowed by current qualifications.
Ensures an optimum level of guest service and satisfaction by providing a clean, quiet, comfortable and organized treatment room.
Complies with all applicable regulations, internal controls, policies and procedures. Reports all exceptions/variations/deviations upon awareness.
Educates guests about products used and recommends products for home.
Understands and uses universal precautions and sanitary procedures.
Maintains professional relationships with spa clientele.
Routinely inspects work areas for cleaning needs, defective materials, and potential safety hazards. Notifies appropriate person(s) for proper resolution.
Maintains adequate inventory of linens, massage oils, lotions, creams, gels used in massage treatment; places orders and re-stocks supplies as necessary.
Begins and ends all treatments on time, adhering to appointments and scheduling.
Maintains a keen interest in their own physical well-being and appearance, reflecting the mood and image of the spa.
Performs other duties as may be required including assisting in the reception area and assisting with the upkeep of the locker rooms, fitness center, stockroom and salon.
Maintains a consistent, regular attendance record.
Performs any reasonable request made by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or GED required. Certification for Massage Therapist through an accredited institution required. Minimum of six (6) months practical experience as a massage therapist required, preferably in a spa or resort setting. Certification/License for other spa treatments preferred.
Certification as a Massage Therapist must be presented prior to employment and certification requirements must be maintained during length of employment. Ability to perform Swedish and deep tissue massage required, with shiatsu and reflexology desired. Must have a well-rounded knowledge of human anatomy. Must have superior guest service skills and the ability to maintain confidential information due to the close contact with guests.
Ability to read and comprehend simple instructions, correspondence and memos. Ability to write basic instructions and correspondence. Ability to present information in one-on-one situations to guests and other team members.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is frequently required to reach with hands and arms. The Team Member is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl.
The Team Member is regularly required to lift and/or move up to twenty-five pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.