Job Description

CROWN COLLISION CENTERS, POWERED BY VIVE COLLISION As a Rhode Island Class A facility, Crown Collision has state of the art equipment, a clean working facility and a culture built on people, process, and passion. We pride ourselves on being an I-Car Gold shop and holding OEM certifications for multiple manufactures.

VIVE Collision partners with collision repair operators.  Together we build a bridge to a better future in the collision repair industry.  We support our shops to help focus on Technology, Training and Certifications and our values - People, Process and Passion. 

WHAT’S IN IT FOR YOU?

• Medical, Dental and Vision insurance options for you and your family (this includes domestic partners)
• $50,000 employer paid life insurance policy
• 401K plan with an employer match
• Employee Assistance Program, includes confidential assistance in following areas
  1. Counseling from relationships to stress and substance abuse
  2. Work/Life benefits including personal, financial, and legal issues
  3. Self-Help benefits 
  4. Peak performance coaching 
  5. Lifestyle saving benefits for wellness, shopping, travel 
  6. Personal development and training
• Heath savings account to assist with medical bills
• Paid time off to promote work life balance, including 6 paid holidays and Black Friday
• Growth opportunities within our company
• Paid training including industry certifications, I-Car & OEM

The Front Desk Administrator is responsible for providing exceptional customer service in person and over the phone. Additionally responsible for accounting, administrative duties and assisting with the day to day operations of the shop.

JOB REQUIREMENTS:

• Receptionist duties, light bookkeeping/accounting work
• Welcome visitors by greeting them 
• Answer questions and refer customers to the appropriate person
• Schedule customer appointments
• Determine customer needs in a calm and professional manner
• Input customer information into computer software efficiently and accurately
• Answer phone calls in a timely and polite manner, clearly determine the purpose of the call and answer/forward all the customers' questions and/or concerns
• Outbound calls to update customers about repairs status, and call insurance companies, to follow up on status and payments
• Consistently check, sort and forward e-mails
• Maintain safe and clean reception area by complying with office procedures, rules, and regulations
• Create and manage both digital and hard copy filing systems for all insurance partners
• Perform other clerical work such as filing, photocopying, transcribing, faxing
• Take memos, maintain files, and organize documents, etc.
• Accounting duties include accounts receivables, accounts payables, entering customer payments, handling vendor accounts and billing
• Manage inventory of office supplies and reorder when necessary
• Provide administrative support to the collision consultants, and accountant

SKILLS, QUALIFICATIONS & REQUIREMENTS:

• Must be at least 18 years of age
• Ability to perform in a fast paced, sometimes stressful, and high-volume environment
• Proficiency in Microsoft Office Suite 
• Professional attitude and appearance
• Trustworthy, high degree of integrity
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Ability to remain calm under pressure
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Excellent customer service attitude
• High school degree: additional certification in Office Management is a plus

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.