Job Description
The Assistant General Manager works closely with the General Manager (GM), leading by example, onboarding and training new staff members, tackling member interactions with a smile, and ensuring our inventory is spot-on. By overseeing daily operations and motivating your team, you'll ensure every day at Chuze Fitness is a fantastic experience for everyone!
Responsibilities include but are not limited to the following:
- Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
- Collaborate with GM to tackle escalated employee concerns in partnership with HR
- Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GM
- Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
- Collaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to termination
- Run daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
- Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
- Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
- Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products
- Partner with the GM to promptly address and resolve emergent issues, ensuring continuous club operations and minimizing any disruptions to the business’ success
Perks & Benefits Include:
- $20.58 - $25.72 / hour
- Free gym and iChuze Membership
- Professional training and growth opportunities
- Discounts through vendor partners
- Discount on all retail purchases and through vendor partners
- Team building events and annual holiday parties
- Growth opportunities
- Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
- Accrued PTO, sick leave, and paid holidays
- 401k