Job Description

JOB OPPORTUNITY - CUSTOMER SERVICE REPRESENTATIVE WITH THE CINCINNATI OPERA IN CINCINNATI, OH

Seasonal, part-time position: Mid-March 2023 - August 2023

OVERVIEW: The Cincinnati Opera Box Office seeks part time Customer Service Representatives to join the ticketing team for our upcoming 2023 Summer Opera Season. The Box Office staff works together to provide exceptional customer service to our patrons in a fun, supportive, and arts-centered environment.

ROLES AND RESPONSIBILITIES

This individual will work with the Director of Data Base Systems & Director of Ticketing and Patron Strategy to facilitate ticket sales and customer service for the Cincinnati Opera’s 2023 season.

SPECIFIC DUTIES INCLUDE:

• Assisting patrons with the purchase of subscriptions and single tickets by phone, in person, and over the internet.
• Assisting patrons with questions about performances, events, policies, history of the company, and traditions.
• Accurately entering and maintaining proficient data in our ticketing system (Tessitura).
• Helping with general administrative tasks and projects as assigned.
• Working performances at the Music Hall box office, or at additional venues. Assignments may include setup of space, walk-up sales, problem solving, answering phone calls, among other tasks.
• Making outbound phone calls to patrons regarding purchases/orders as needed.
• Performing other duties and projects as assigned by Director of Ticketing & Parton Strategy and Director of Data Base Systems.

MINIMUM QUALIFICATIONS:

• Reliable transportation arrangement to travel to Music Hall.
• Flexible work hours, as some evening and weekend hours are required.
• Excellent communication and customer service skills
• Exceptional computer skills, displaying excellent attention to detail.
• Ease and comfort when communicating via phone and excellent active listening skills.
• Comfort with working in a fast-paced environment.
• Works well in a collaborative team setting.
• Ability to multi-task, prioritize, and manage time effectively.

PREFERRED QUALIFICATIONS

• Knowledge of the Tessitura ticketing system and or other similar ticketing systems preferred but not required for right candidate.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee may need to lift and/or move up to 25 pounds.
• In order to fulfill the needs of this job, the employee must be able to work some evenings and weekends.
• The position requires work in an office setting.

COMPENSATION

This is a seasonal, part-time position with pay rate of $15.00 per hour. Benefits for this position include a $40.00 per month transportation stipend, as well as a pair of complimentary tickets to each mainstage production in the 2023 summer season.

ABOUT CINCINNATI OPERA

Founded in 1920, Cincinnati Opera is one of the oldest and most highly regarded opera companies in the United States. Known for its longstanding partnership with the Cincinnati Symphony Orchestra, a roster of world-class singers, and its spectacular performance venue, Cincinnati Music Hall, Cincinnati Opera has received numerous accolades and awards, including a recent nomination for the prestigious International Opera Award. Cincinnati Opera offers a primary season of performances from June through August (paid attendance 17,000-20,000), plus a host of events through the year, including educational programming, small-scale public performances, recitals, and fundraisers.

HOW TO APPLY

Please submit a cover letter and résumé to hr@cincinnatiopera.org with subject title: Customer Service Representative Application or mail these documents to Attn: Human Resources, Cincinnati Opera, 1243 Elm Street, Cincinnati, OH 45202. The initial review of submissions will take place in Feb/March 2023.

Cincinnati Opera is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where all backgrounds, cultures, orientations, ideas, and talents can flourish.

Company Description

Founded in 1920, Cincinnati Opera is one of the oldest and most highly regarded opera companies in the United States. Known for its longstanding partnership with the Cincinnati Symphony Orchestra, a roster of world-class singers, and its spectacular performance venue, Cincinnati Music Hall, Cincinnati Opera has received numerous accolades and awards, including a recent nomination for the prestigious International Opera Award.