Dispatch Operations and Tracking Specialist - Fort Wayne, IN

At Circle Logistics, you are not just a number, you’re an invaluable part of our company. We strive to maintain an open culture where everyone is a hands-on contributor. A culture where you feel comfortable sharing ideas and opinions in a growing, financially stable company. You’ll be part of a forward-thinking team that designs and implements logistics operations that efficiently run shipments around the North America for major well-known clients

The Tracking and Trace specialist is responsible for the monitoring and tracking of our customers’ freight. This role supports the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freight

Initiate “check calls” with drivers on all pick-ups and deliveries

Communicate with drivers to ensure that on-time service is provided for all customer shipments

Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays

Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes

Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues

What are we looking for?

*Applications that do not fit the following criteria will not be considered:

1-3 years in an office environment using computers and phones

Self-motivated problem-solver with strong desire to meet customer needs

Strong verbal and written communication skills

Proactively and effectively communicate with various internal departments

Must be proficient in Excel, Google Drive, and various business systems

Ideal candidate will possess a “can do” attitude with a “will do” work ethic

Must have the ability to thrive in a fast-paced environment

Attention to detail

Energy and personality to engage over the phone 150-200 calls per day

Associates degree or equivalent experience required, more college preferred

Desired Skills:

Experience with GPS or tracking software a plus

Truckload transportation industry knowledge and experience is a plus

Call Center or Dispatch and track and trace experience is a plus

What's in it for you?

A lively work environment

Room for advancement in a fast-growing company

Flexible start dates

Family-centered culture you are not just a number here, you are part of our family

Paid vacation

Health insurance

Who are we?

Circle Logistics Inc. is an asset-based logistics provider committed to providing value-added transportation solutions to our customers. We leverage our technology, industry savvy employees, and management experience to develop transportation solutions for high profile clients. If there is one thing we have learned in this business over the years, it’s that personalized service, along with communication, is the most important aspects of our industry. It’s the combination of industry savvy and individual attention that separates us from our competition.

We believe in providing recognition for employees, rewarding their accomplishments, and honor ongoing professional development. Circle Logistics starts all employees with a training program that offers hands-on logistics experience and content knowledge education. During training, you will use our online courses, shadow mentors, connect with existing carriers, and perform a variety of internal business processes to help set you up for long-term success. If you are enthusiastic, driven, highly motivated with an entrepreneurial spirit - accelerate your career with Circle Logistics!