Dispatch Operations - Track n Trace Representative - Orlando, FL

As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

Enter new load orders into our proprietary web-based software

Initiate “check calls” to track and trace drivers on all pickups and deliveries

Communicate internally correspondence with drivers to ensure accurate documentation

Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays

Maintain and collect proper paperwork for each shipment

Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

Maintain an outbound call volume of 100 calls per day

Skills/Abilities:

1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics

Must have strong attention to detail

Ability to prioritize, balance, and organize information while completing multiple tasks.

Above average proficiency in Google Drive and Microsoft Suite

Excellent written and verbal communication skills

Excellent teamwork skills

Education and Experience:

High school diploma or equivalent required

Associate's degree preferred

Call center experience is a bonus

Benefits:

$12 per hour

Full-time: 40 hours per week

On-site training and career development

Paid holidays and paid time off

Insurance benefits including but not limited to: Health, vision, dental, life, and disability

401(k) Plan