Collections Specialist

Accounting Department – Fort Wayne, Indiana

Essential Job Functions

Perform collection activities in order to meet current goals and metrics

Customer Service Representative for open accounts receivable

Review rejected invoices for validity

Forward rejected invoices on to the appropriate parties for resolution

Verify payment status of outstanding invoices

Document interaction with customers

Identify collection problems and recommend corrective action for slow/poor paying customers

Make collection calls

Prepare and maintain demand letters

Resend invoices and customer statements of account as needed or requested

Review cash application report for discrepancies

Review unapplied and cash on hold reports and apply appropriately

Notify CSR's when they have customers over credit limit

Work with CSR's, Brokers and Customers to bring them within approved credit limits

Work with sales representatives to improve collections and customer knowledge of credit, billing and collection policy

Perform other special projects and duties as assigned

MINIMUM QUALIFICATIONS:

One year of collections/accounts receivable experience is required

College Degree a plus

Experience in the transportation industry is preferred

Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel

Must be able to multi-task and work in a fast paced environment

Proficiency with software programs such as MS products, Excel, Outlook and Lotus Notes is preferred

Must be a team player with high energy, strong organizational and problem solving skills

Must be able to work with minimal supervision