Customer Service Representative

Circle Logistics

Customer Service Representative

Taylor, MI
Full Time
Paid
  • Responsibilities

    As a Customer Service Representative, you will support our Senior Account managers regarding day to day operations helping coordinate truckload shipments throughout North America. You will need a strong attention to detail to ensure all load information is accurately documented and communicated to the team.

    Responsibilities:

    Coordinate on-time pickup and deliveries across multiple software systems

    Track and trace shipments and drivers providing detailed updates within our TMS software

    Utilize various communication tools to communicate with carriers and customers with attention to detail and sense of urgency

    Ability to quickly learn internal and external reporting tools to provide data to customer reps and managers

    Coordinate available customer freight with available carrier equipment

    Communicate with motor carriers to schedule appointments and resolve issues in a timely manner

    Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payable discrepancies prior to final payment to the motor carrier

    Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary

    Benefits:

    Room for advancement in a fast growing company that promotes from within

    On-site training and career development

    Casual dress code

    Paid holidays and paid time off

    Health, vision, and dental insurance benefits

    401(k) Plan

    Desired Skills and Qualifications:

    A minimum of 2 years experience in a customer service, call center, data entry or analysis, freight dispatcher, or logistics operations support setting

    Above average to intermediate proficiency with Google Drive and Excel (vlookup, pivot tables, reports)

    Excellent written and verbal communication skills

    Ability to thrive in a fast-paced working environment

    Willing to be available after hours and weekends if needed

    Strong work ethic

    Excellent teamwork skills