As a Customer Service Representative, you will support our Senior Account managers regarding day to day operations helping coordinate truckload shipments throughout North America. You will need a strong attention to detail to ensure all load information is accurately documented and communicated to the team.

Responsibilities:

Coordinate on-time pickup and deliveries across multiple software systems

Track and trace shipments and drivers providing detailed updates within our TMS software

Utilize various communication tools to communicate with carriers and customers with attention to detail and sense of urgency

Ability to quickly learn internal and external reporting tools to provide data to customer reps and managers

Coordinate available customer freight with available carrier equipment

Communicate with motor carriers to schedule appointments and resolve issues in a timely manner

Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payable discrepancies prior to final payment to the motor carrier

Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary

Benefits:

Room for advancement in a fast growing company that promotes from within

On-site training and career development

Casual dress code

Paid holidays and paid time off

Health, vision, and dental insurance benefits

401(k) Plan

Desired Skills and Qualifications:

A minimum of 2 years experience in a customer service, call center, data entry or analysis, freight dispatcher, or logistics operations support setting

Above average to intermediate proficiency with Google Drive and Excel (vlookup, pivot tables, reports)

Excellent written and verbal communication skills

Ability to thrive in a fast-paced working environment

Willing to be available after hours and weekends if needed

Strong work ethic

Excellent teamwork skills