Job Description
Regional Managers directly supervise and work closely with the on-site Community Managers in their regions, to ensure implementation and execution of all corporate policies and procedures. This individual will have a proven track record of successfully managing multiple multifamily properties, utilizing superior communication skills and a positive “whatever-it-takes” attitude.
Duties and Responsibilities
Team Development: Ensure overall operational integrity of the portfolio, with oversight of vital operational areas, such as, training, local recruiting and team development
Mentorship: Mentor and guide employees ensuring all are trained in organizational policy and procedures and are capable of performing assigned duties.
Customer Service: Ensure exceptional customer services is delivered in a professional manner.
Mission Driven: Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.
Reporting: Prepare accurate and timely reports (monthly, quarterly, annually and ad hoc) detailing cash flow, budget variances, market studies, and business strategies.
Budget and Expense and Program Goals: Guide and advise Community Managers in developing annual budgets, and executing on same, including managing expenses and achieving company goals, including revenue, occupancy, social programs, and other aspects of the Foundation’s mission.
Capital Improvements: Work with the Construction Manager and Director of Operations to review and inspect all capital replacement plans in the region, ensure all are within the scope of the approved budget.
Market Research: Maintain detailed knowledge of local markets and competition, and develop tailored marketing plans and strategies.
Vendor Management: Solicit bids and negotiate with vendors.
Tenant Relations: Assist on-site teams in tenant satisfaction matters.
Track of feedback from residents. Attain good ratings in tenant satisfaction surveys and follow up imperfections with responsive action plans.
Operate the property in the “AHF- Way”. See to it that services to the residents are prompt and responsive; and that complaints are effectively resolved.
Routine Legal Matters: Guide and assist the on-site staff in evictions and other routine legal matters.
Repositioning underperforming assets: Develops management plans, monitors monthly financial performance, and establishes capital improvement budgets for underperforming assets to address areas of deficiencies
Fair Housing and Legal Compliance: Remain abreast of federal and relevant state legal developments as they pertain to our business, including Fair Housing, EEO, OSHA, and ADA, and assist in assuring compliance.
Process Improvement: Assist in ongoing process improvement, including revisions of policies and procedures. Maintain discipline by insisting on adherence to policies, effective time management, quality assurance, and best practices for getting things done.
Employee Reviews and Compensation: Review performance and recommend (or approve as appropriate) employee compensation decisions.
Site Inspections: Personally inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.
Liability and Risk Management: Limit the Foundation’s exposure to frivolous lawsuits by working with the Compliance department in proper training and ongoing education for on-site personnel.
Qualifications
The Regional Manager will report directly to Director of Operations, and will have the following credentials and qualifications (required for consideration for the position):
At least 5-years prior experience in on-site multifamily property management
College degree (or equivalent relevant experience)
Professional Designation or Certification indicating property management expertise (e.g., CPM, ARM, CAM, or equivalent designation from a recognized MF industry organization).
Prior experience with “Affordable housing” programs (e.g., HUD,,Tax Credit, etc.) and related regulations (income and rent restrictions, LURA compliance, etc.)
Proficiency with property management software (e.g., Yardi)
Demonstrated ability to effectively recruit, retain, manage, direct, train, motivate and lead both Office and Maintenance personnel
Prior experience evaluating employee performance, and coaching and developing team members
Additional Requirements
Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.
Additional Information
All your information will be kept confidential according to EEO guidelines.