ABOUT CITIZEN SCHOOLS

For more than two decades, middle school students in Boston, and across the United States, have been participating in hands-on learning opportunities that inspire curiosity, foster social-emotional learning, and better position learners to discover and achieve their dreams in college and beyond. We've impacted the lives of thousands of students because of the creativity, dedication, and commitment of our staff and AmeriCorps Service Members. Together, we work hand-in-hand with the communities we serve to imagine and design solutions that build on existing successes and cultivate new wins.

Citizen Schools partners with middle schools to expand the learning day for low-income children across the country. We mobilize a second shift of afternoon educators, who provide academic support, leadership development, and "apprenticeships"-hands-on projects taught by volunteers from business and civic organizations. At Citizen Schools, students develop the skills, knowledge and beliefs they need to succeed in middle school, advance towards college, and become leaders in their careers and communities.

Citizen Schools' approach is innovative, rigorous, and evidence-based. Recent research has reported that high attendance and academic success in middle school are critical indicators of high-school graduation and college completion. We work intensively with students to develop their academic and leadership skills, and forge strong partnerships with students' families, classroom teachers, corporations, and community organizations to create a network of supportive adults in each student's life. Citizen Schools offers an array of hands-on learning opportunities that make learning relevant, and introduces students to diverse colleges and careers through trips and projects that connect current learning with future opportunities.

THE OPPORTUNITY

The Operations Coordinator, MA, will play a critical role in developing & improving high quality programming at Citizen Schools Massachusetts as well talent, compliance, and data management support for Massachusetts-based staff members and our school partners. The Operations Coordinator will have the opportunity to deliver resources and practices necessary for achieving our promise of extraordinary outcomes for students throughout Massachusetts. This is a great role for a proactive problem solver with intellectual curiosity and hunger to grow who is interested in broad exposure to the programming and operations of a national, education-focused nonprofit. The Operations Coordinator is a full-time position located in Boston. Reporting to the Operations Manager, the Operations Coordinator works closely with the regional leadership team, and supports all regional staff members.

RESPONSIBILITIES INCLUDE:

The Operations Coordinator serves as the key connector between the Program, Civic Engagement and Campus teams to ensure staff, students and volunteers have the information, resources and support needed to do their jobs well.  Specific responsibilities include:

Program Support:

• Responsible for overall quality implementation of 8th Grade Academy including placement of 8th Grade Academy (year-long Apprenticeships) coaches with partner schools and creation and printing of the Bridging Magazine
• Serve as campus sub as needed
• Weekly social media posts on all MA accounts
• Researching the middle school landscape in multiple local school districts

Talent Support

• Assist with the filing and organization of admissions paperwork
• Assist with Teaching Fellow recruitment & training in partnership with the Talent Business Partner
• TF onboarding support (welcome email, Google Classroom, etc)
• Manage the regional interview process for the AmeriCorps cohort hiring and regional staff openings in collaboration with the Talent Business Partner

Office and Regional Operations Logistics and Support:

• Manage office organization, equipment, space, including office clean-up days and relationships with the building staff and security
• Purchase and maintain office printing, supplies, storage, swag, and campus apprenticeship needs
• Manage program and office materials; monitoring mail and shipments regularly
• Oversee the scheduling and logistics for the busing of students for off-campus Apprenticeships and academies
• Maintain an up-to-date program staff directory
• Invoice schools for annual payment and pay vendors monthly (internet, phone, rent, supplies, professional services, etc) and manage check requests

Technology:

• Attend initial and ongoing training and other technical assistance or professional development activities
• Coordinate technology requests with staff at headquarters
• Maintain an up-to-date inventory of all program technology and other materials
• Work closely with campus teams to coordinate placement and technology available at each campus; Provide basic technical support for regional staff; liaise with National Technology Department to address challenging or chronic issues.
• Oversee inventory, maintenance, and distribution of technology and supplies assigned to all regional staff

QUALIFICATIONS:

• Embodiment of the Citizen Schools Values: Pride, Joy, Respect, Courage, Teamwork, Perseverance, and Vision
• Passion for closing the achievement gap with a fundamental belief that all students can succeed on an absolute scale
• Bachelor's degree from an accredited institution required
• Excellent communication skills in writing, editing and speaking
• Strong math skills and desire to manage finances
• Proven ability to manage multiple projects at once and see each through to completion
• Exemplary organizational skills with a strong detail-orientation; bring a thoughtful and critical eye to all conversations
• Perform at a high level under pressure, maintain a sense of humor, provide excellent customer service, and troubleshoot
• Commitment to teamwork and collaboration with diverse groups of people
• Command of Microsoft Office applications; experience with web-based databases would be an advantage, but not required

WHAT WE OFFER:

• An opportunity to work closely with smart, driven leaders focused on student impact
• Competitive salary and benefits package provided. Full benefits include health care, 403B, three week vacation, and a month-long sabbatical awarded after five years of employment
• Ongoing professional development, along with annual professional development stipend

TO APPLY:

Please submit a resume and thoughtful cover letter specific to the Operations Coordinator role using our online application using the link on this page. Due to the high volume of applications generally received at Citizen Schools, please ensure all written materials are thoroughly reviewed for spelling, grammar, and formatting as well as content. Errors will likely result in an application being excluded from consideration. Qualified candidates will be contacted for interviews, and the application will remain open until the position is filled.

Citizen Schools is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.