The Operations Specialist performs a variety of administrative duties in the Operations Department, especially those related to ATM, debit card, and credit card processing. Processes daily card applications, handles disputes/errors, performs research, and monitors daily reports on debit and credit cards. Performs daily review and adjustments of General Ledger and account settlements. Coordinates balancing of ATMs for the financial institution. Maintains working relationship between all third-party processors, service providers, technicians, and bank personnel, in order to provide quality customer service to all bank electronic access device users. Clearly and professionally communicates with cardholders and bank staff to resolve card-related questions or troubleshooting. Provides branch employees with technical support and training for card instant issue software and the bank's card portal. Performs back-up duties for other operational employees, as assigned.  

Required Skills

High school diploma or general education degree (GED) and two years banking experience desired.  Must have stellar written and verbal communication skills, a high level of professionalism, and proficiency in computer software such as Word, Excel and Outlook. Must be able to communicate effectively with customers and across the organization in order to accomplish objectives. Requires the ability to manage multiple priorities and meet deadlines. 

Required Experience

High school diploma or general education degree (GED) and two years banking experience desired.  Must have stellar written and verbal communication skills, a high level of professionalism, and proficiency in computer software such as Word, Excel and Outlook. Must be able to communicate effectively with customers and across the organization in order to accomplish objectives. Requires the ability to manage multiple priorities and meet deadlines.