Job Description

About us:

CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more.

At CitrusAd we strive for simplicity, ease and transparency in all we do so that we can deliver outstanding value back to our retailers and brands. Our IT team is on a journey to position our CitrusAd at the forefront of technological advancement - as such we are on the hunt for an Insights Analyst for our growing analytics team.

As an Insights Analyst you’ll be the go-to for providing clear and comprehensive market analysis; and interpretation of key drivers in the US region. You’ll have a choice of being either based in our Tampa (Florida) or Los Angeles (California) office.

You'll be supporting both our Network Sales and Retailer Sales teams to drive insights back to our customers (retailers, brands and suppliers). As such we require a strategic, analytical and results focused professional who is developing their career towards being seen as the market industry expert to all associated internal and external stakeholders. Your ability to be able to communicate and 'tell a story' with the data is just as important as your technical ability.

About you:

You’ll be working with a diverse mix of creative, curious and smart people who really care about making a difference for our customers. You will have a mind for getting things done and a heart for people and you will set the bar high through the quality of the work you do. You’ll have a technical mind that lives in the data and is able to extract meaningful insights (ideally from an advertising technology background). You’ll be able to live in both worlds (a technical and a commercial world) with key skills in storytelling.

About the role:

It’s an exciting environment where no two days are the same. But on a typical day you might find yourself:

• Sourcing, identifying, and drawing conclusion from raw data
• Working closely with the relevant business stakeholders to identify various business intelligence and analysis needs to support the decision making within the relevant functional domain
• Intercepting business ideas/questions/concerns - translating them to the hypothesis, identifying the required data points for hypothesis assessment, retrieving required data from the database, conducting the analysis, circulating back to the business the findings and related business actions
• Asking probing questions to ensure the business problem and the analysis requirement is clearly defined
• Developing, updating, and automating reports and dashboards using the visualization tool i.e. Domo, and ensuring data quality, data integrity, and the provisioning of clean and accurate data
• Working with our Network Sales and Retail Sales teams to analyze the data to spot trends or patterns, and use the analytical skills to find correlations in complex data sets
• Working with stakeholders and direct teams (across our Network Sales and Retail Sales teams) to define their requirements and build data assets
• Helping the analytics team enable self-service reporting & analytics capabilities across the organization
• Working closely with BI Developers to design, build and deploy data models for business consumption
• Supporting the deployment of standard Data Assets & tools
• Enabling the organization to realize value with Data and Analytics
• Defining business requirements by analyzing the problem, facilitate workshops, and assist in defining solution
• Performing complex ad hoc data analysis to validate requirements and to present information and findings to the business
• Developing insights and reports to drive increased value to our retailers and brands
• Working with the broader Data & Analytics team to design, build and deploy the self-service data assets
• Leveraging domain knowledge of data lakes, data warehouses, reporting and BI solution and architecture to develop fit for purpose data assets
• Providing ongoing support the business teams to ensure re-use of developed assets and alignment of new requirements to the defined data architecture and self-service capabilities
• Setting standards and procedures to enable self-service data and features to pass through the complete data/analytics lifecycle, from prototyping through to automation and production at scale
• Delivering the technical solution to integrate data assets into a streamlined business insights platform to support our objective of a data-driven organization;
• Be involved in data stewardship.

What you will have:

• Strong in senior client engagement and aligning reporting and analytics solutions to business needs
• Excellent communication skills, both verbal and written
• 5+ years’ experience in BI, Data Analyst or Insights Analytics roles
• Experience with data warehouses and dimensional modelling, in particular building effective presentation layers
• Proven expertise supporting the ecommerce business and working with very large and complex data
• Understanding and experience of ETL and data structures, data modelling e.g. data warehousing, and data marts
• Proven experience in using analytics to obtain insights and drive recommendation to make actions to improve and optimise business process and solve the business problem
• Highly proficient with SQL with the ability to write very complex SQL
• Advanced in BI visualisation tools such as Domo or Tableau is essential
• Strong analytical mindset and skills - A/B testing, regression, hypothesis testing
• Demonstrated stakeholder management and communication skills to translate analytical solution outcomes in the context of business impacts and benefits to a non-technical audience.
• Statistical programming language like Python or R is a plus

What we offer in return:

• Develop your skills with support from a skilled and approachable team
• Opportunity to join an established, well-backed and growing business
• Work alongside some of the industry’s best (A great chance to learn)
• Genuinely flexible work arrangements and ‘dress for your day’ dress code
• Work in an informal, fast-paced and fun environment
• Opportunity to see the impact and results of your work every day
• Awesome company celebrations

Our culture:

Our culture is simple: work hard, change the world, and have fun doing it. There is no hard and fast way of achieving this, which is why we let our employees determine how we do things. Finding the solution is your job, giving you a reason to find it is ours. We as a management team are very aware of what we know and what we don't, and have a good recipe for what makes a good team member and team.

Additional Information

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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