Job Description

WHO WE ARE (OR A LITTLE BIT ABOUT US):

CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that’s refreshing!

In 2020, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors.

Our mission is to be the world’s leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles:

• Gratitude, honesty, and transparency
• Show up
• Know the role you play
• Do less, deliver more, obsess
• Incremental improvements
• Take ownership
• Collective leadership
• Team before the individual and most importantly,
• Mutual respect

WHY THIS COULD BE YOUR NEXT BIG BREAK:

At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and grow.  After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!

Our product management team drives our product strategy and roadmap through a solid understanding of our customers' problems and needs, developing solutions that provide demonstrable customer value, delight end users, and ensure customer success. We encourage innovation and creativity. Our team practices world-class product management based on agile and lean standard methodology. Reporting directly to the SVP of Product and Data - this role will help drive relentless product innovation and execution of our feature roadmap.

ABOUT THE ROLE:

CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more.

We are looking for a self-starting, detail-oriented, highly motivated Technical Account Manager (TAM) to join our growing team in the US. As a TAM, you will play a pivotal role in managing the technical integrations and relationships with our biggest clients, ensuring the growth and success of these partnerships.

• Act as a technical owner to assigned accounts, meeting regularly with clients and working through planning and execution of client needs
• Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps
• Monitor active client integrations to proactively identify, troubleshoot, mitigate, and resolve issues expeditiously
• Be the advocate and voice for client requirements when collaborating with internal engineering and product management stakeholders for future feature requests
• Field incoming incident inquiries and collaborate with Customer Success, System Reliability, and Engineering teams to ensure timely resolution, while communicating effectively with customers
• Maintain strong technical knowledge of Citrus’ product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues
• Provide pre-sales support to the Sales team to secure the “technical close” in the customer sales cycle
• Provide post-sales strategic technical guidance to build solutions for complex problems and collaborating with all stakeholders: clients, internal account management, and engineering teams
• Maintain internal and external documentation surrounding all client integrations

ABOUT YOU: 

We are looking for a Technical Account Manager who has the following skills, knowledge, and experience:

• 2 to 5 years of industry experience in a technical account manager, sales engineer, solutions architect, or support engineer role in a business-to-business, large/strategic customer segment
• Bachelor’s degree in Computer Science (or related) from an accredited institution
• Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML
• Proven record of achievement and technical solution expertise in a comparable role, preferably in a client-facing capacity
• Strong customer service and professional oral and written communication skills
• Experience in Ad technologies and API-based systems
• Adaptable and willing to learn new technologies
• Standout employee who thrives in a team environment and can make decisions independently
• Ability to work in a team environment 
• Proficient in Google suite products

WHY JOIN US?

Here at CitrusAd we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace.  We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Simply put – we love our people and understand it’s each of us coming together to create a winning 

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.

WHERE IS CITRUSAD LOCATED? 

CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, Vermont and more.

LOVE THIS JOB AND WANT TO APPLY?

Click the “Apply” link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for CitrusAd.

Thanks for your interest in working for CitrusAd.  We love it here, and think you will, too.

Additional Information

WHEN YOU’RE ONE OF US, YOU GET TO RUN WITH THE BEST. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.

Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry’s most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.

Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com

GREAT PEOPLE DESERVE GREAT BENEFITS

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. 

Applicants with criminal histories are welcome to apply.

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