POSITION OVERVIEW:

Ensure that all vacant units are made ready for move-in and exceed City Gate’s standards of excellence.  Make-Ready associates also assist the Lead Maintenance in keeping the entire Community above City Gate standard.

 DUTIES AND RESPONSIBILITIES:

City Gate team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives.  Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.

 ADMINISTRATIVE/OFFICE

• Meet daily with Lead Maintenance to communicate & manage the workflow of all make readies, service repairs and special projects
• Organize & file appropriate reports and paperwork daily
• Attend company meetings when requested
• Manage & complete make-ready checklists & all other required maintenance documentation in a timely manner as required by the Lead Maintenance or Property Manager

MAINTENANCE & SAFETY

• Complete all needed repairs & improvements to apartment homes prior to resident move-in by following the make-ready checklist including:
• • Window blinds
    • Sheetrock repair
    • Caulk & Seal all windows, sinks, toilets and baths
    • Touch-up paint
    • Lighting
• Ensure that the appearance and physical aspects of the community exceeds City Gate’s established standards by physically walking/inspecting the community daily, making repairs & submitting report to the Lead Maintenance
• Must immediately notify the Property Manager of any illegal conduct by a vendor, resident, or employee
• Assist in maintaining the grounds, common areas and amenities by picking up trash, pressure washing breezeways & pool areas, painting curbs/signs/exteriors, and performing general cleaning as needed
• Support cost-cutting & expense control program by fixing rather than replacing parts, when possible, not wasting materials & supplies, and practicing the correct use of tools & equipment
• Change all locks & ensure all gates are working according to code & the community policy
• As needed & requested by the Lead Maintenance, complete minor/routine service requests.
• Assist with all preventative maintenance as well as “special projects” as needed

RESIDENT RELATIONS

• Accepts service requests from work order log and completes quickly & thoroughly
• Maintain positive customer service and “can do” attitude at all times
• Distribute notices & communications to residents as needed

GENERAL

• Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Lead Maintenance and/or Property Manager