Overview: The Regional Program Supervisor is responsible for oversight and supervision of our Multi-Disciplinary Response Team in Orange County, ensuring quality of customer service and data collection. The MDRT responds to 9-1-1 and community calls for service for people experiencing homelessness and mental health concerns.The program is comprised of multi-disciplinary care teams made of up Social Workers, Drug and Alcohol Counselors, Collaborative Case Managers, Psych Techs, and other professionals offering care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

The MDRT Supervisor's role is to ensure the execution and completion of administrative tasks while assisting staff with processing difficult cases in the field, encouraging unity within the team, and helping staff grow and develop according to organizationally established goals for their positions. They are also responsible for supervising the delivery of all MDRT services in their assigned region(s), including scheduling and ensuring that services are delivered in accordance with City Net’s contracts and other requirements.

Requirements

Upbeat passion for ending homelessness

Minimum of three (3) years of case management experience with people affected by homelessness

Minimum of one (3) years of supervisory experience

City Net seeks supervisors who have an overall Servant Leadership philosophy (and use authoritative, participative, transformational/coaching, delegative, and transactional styles as needed). We do not seek leaders with Autocratic or Laissez-faire styles.

Desire to make a difference in the lives of our most vulnerable neighbors

Empathetic, self-motivated, flexible, and dynamic

Proven success and enjoyment in cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers

Understanding of the importance of quality and timely data collection and reporting

Excellent professional boundaries

Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.

Strong interpersonal, plan execution, and time management skills

Professional verbal and written communication skills

Ability to work as a leader and as part of a team

Proficient, efficient, and confident PC and Microsoft Office Suite skills

Ability to accomplish goals and produce valuable results with minimal supervision

Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals

Ability to work well with people from diverse backgrounds with varying degrees of experience

Ability to inspire, train, motivate, challenge, and coordinate others

This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule.

May be required to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report.

Must be authorized to work in the United States for any employer

Proof of vaccination or weekly testing required. All City Net employees working in California are required by the California State Public Health Officer Order of July 26, 2021 to either be fully vaccinated or to submit proof of weekly testing for COVID-19.

Nice To Have

Professional experience and homelessness services professional contacts in Orange County and surrounding areas.

Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

Health insurance (City Net pays 100% of the employee premium for our baseline plan)

Paid time off

Retirement plan

401(k)

401(k) matching

Dental insurance

Vision insurance

Life insurance (Employer paid group term life and voluntary life)

Referral program

Parental leave

Professional development assistance

Employee assistance program

Wellness Reimbursement Program

Company Vehicles, iPhones, Laptops, and Tablets

Career Pathing, Raises, Recognition & Rewards

ImmediatePay Earned Wage Access

Credit Union Preferred Partnership

Visit https://citynet.apscareerportal.com for further details.

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).COVID-19 considerations: Physical distancing and enhanced cleaning protocols are in place. Personal Protective Equipment, such as masks and gloves are provided by the organization for fieldwork. Proof of vaccination or weekly testing is required.The person in this position will spend significant time in the field (not working 100% from home) in informal encampments and in emergency homeless shelters, meeting with clients in person. This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as defined by the Department of Homeland Security, which is required to continue operating during crises such as the current COVID-19 pandemic.Questions?: If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!