Position Overview

Bilingual Traveling Case Managers (CMs) provide case management and supportive services to individuals and families who are experiencing street-level homelessness along the United Pacific Railroad tracks throughout California. Through outreach along side law enforcement, CMs seek to connect unsheltered homeless neighbors to sustainable housing while encouraging them to maintain a safe distance from the tracks. CMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.This position works four days per week, 10 hours each shift (4/10s Alternative Workweek Schedule)

Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net’s programs follow Housing First and Harm Reduction service models.

Required Competencies

Upbeat passion for ending homelessness

Minimum of one (1) year of outreach case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and human trafficking

Experience cultivating and maintaining productive, professional relationships with various stakeholders in Southern California required.

This position requires overnight travel throughout Southern California at least 25-30% of the time.(Overnight accommodations are provided by the organization.) Must be available for this type of schedule.

Bilingual fluency in English and Spanish

Nice To Have

Understanding of the importance of quality and timely data collection and reporting

This position is based out of City Net's Anaheim Office. You must be able to work in Anaheim.

Must be authorized to work in the United States for any employer

Experience and homelessness services professional contacts in Southern California.

Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.

Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

Other Requirements

This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule.

May be required to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

Must be authorized to work in the United States for any employer

Constantly works in outdoor weather conditions

Frequently moves about inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.

Frequently ascends/descends stairs, hills, and underpasses to access clients

Frequently position self to communicate effectively with clients sitting or lying on the ground

Must be able to traverse rough outdoor terrain at least 2/3 of the time

Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)

A full position description including physical and mental demands is available at http://bit.ly/TravelCM

Proof of vaccination or weekly testing required. All City Net employees working in California are required by the California State Public Health Officer Order of July 26, 2021 to either be fully vaccinated or to submit proof of weekly testing for COVID-19.

The person in this position will spend significant time in the field and traveling in Southern California (not working 100% from home) in informal encampments and in emergency homeless shelters. This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as defined by the Department of Homeland Security, which is required to continue operating during crises such as the current COVID-19 pandemic. Case Managers meet with homeless neighbors in-person. Personal Protective Equipment, such as masks and gloves are provided by the organization.

Organizational Overview

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.BenefitsWe believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

Health insurance (City Net pays 100% of the employee premium for our baseline plan)

Paid time off

Retirement plan

401(k)

401(k) matching

Dental insurance

Vision insurance

Life insurance (Employer paid group term life and voluntary life)

Referral program

Parental leave

Professional development assistance

Employee assistance program

Wellness Reimbursement Program

Company Vehicles, IPhones, Laptops, and Tablets

Career Pathing, Raises, Recognition & Rewards

Visit https://citynet.apscareerportal.com for further details.

Questions?

If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!

COVID-19 considerations:Temporarily during COVID-19, some administrative work may be done from home. Physical distancing and enhanced cleaning protocols are in place. Personal Protective Equipment, such as masks and gloves are provided by the organization for field work.