Overview: City Net is seeking empathetic Safety Coordinators to join the Anaheim Community Care Response Team (Alternative to Policing) program. They will be dispatched to answer 9-1-1 calls and Anaheim Anytime requests for service for people without housing and mental health concerns. Our Safety Coordinators use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests while our Case Managers and Housing Navigators assist them in finding permanent housing and supportive services. City Net’s programs follow Housing First and Harm Reduction service models.Requirements

Upbeat passion for ending homelessness

Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond

Empathetic, self-motivated, flexible, dynamic personality

Strong problem-solving skills

High levels of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns

High levels of responsibility, dependability, empathy, compassion, and positive attitude

Experience and enjoyment with providing timely, reliable, and responsive customer service

Ability to pass a Criminal History Background Check after offer acceptance and periodically throughout employment

Respectful and effective English-language verbal and written communication skills

Ability to write a clear and concise incident report

Ability to perform crisis intervention and verbal conflict de-escalation

Experience cultivating and maintaining productive, professional relationships with various stakeholders including customers, coworkers, volunteers, law enforcement and emergency service personnel, third-party vendors, etc.

Must be authorized to work in the United States for any employer

Proof of vaccination or weekly testing required. All City Net employees working in California are required by the California State Public Health Officer Order of July 26, 2021 to either be fully vaccinated or to submit proof of weekly testing for COVID-19.

Nice To Have

Experience interacting with people affected by homelessness, substance use disorders, chronic health, and mental health concerns, domestic and intimate partner violence, and/or human trafficking strongly preferred

High School Diploma or Equivalent preferred

Direct service experience in a shelter, group home, detox/recovery, healthcare, or other location serving vulnerable populations preferred

Essential Functions

Monitor and ensure safety when dispatched to answer 9-1-1 calls and Anaheim Anytime requests for service for people without housing and mental health concerns.

Employ crisis prevention and intervention if a conflict occurs.

Diffuse all confrontations in a professional verbal manner.

Act as the liaison with police and other emergency services.

Report and document damage and incidents as necessary.

For a full job description visit: https://bit.ly/CNSafetyCoordinatorDescription

Our Organization: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

Health insurance (City Net pays 100% of the employee premium for our baseline plan)

Paid time off

Retirement plan

401(k)

401(k) matching

Dental insurance

Vision insurance

Life insurance (Employer paid group term life and voluntary life)

Referral program

Parental leave

Professional development assistance

Employee assistance program

Wellness Reimbursement Program

Company Vehicles, iPhones, Laptops, and Tablets

Career Pathing, Raises, Recognition & Rewards

ImmediatePay Earned Wage Access

Credit Union Preferred Partnership

Visit https://citynet.apscareerportal.com for further details.Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).COVID-19 considerations: Physical distancing and enhanced cleaning protocols are in place. Personal Protective Equipment, such as masks and gloves are provided by the organization for fieldwork. Proof of vaccination or weekly testing is required.The person in this position will spend significant time in the field (not working 100% from home) in informal encampments and in emergency homeless shelters, meeting with clients in person. This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as defined by the Department of Homeland Security, which is required to continue operating during crises such as the current COVID-19 pandemic.Questions?: If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!