Overview: The Regional Program Supervisor is responsible for oversight and supervision of Case Managers (CMs), ensuring quality of customer service and data collection. Their role is to ensure the execution and completion of administrative tasks while assisting case managers with processing difficult cases in the field, encouraging unity within the team, and helping staff grow and develop according to organizationally established goals for their positions. CMs provide case management, care, service coordination, and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals in partnership with other nonprofits, County and City entities, law enforcement, behavioral health providers, and medical providers. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing. City Net’s programs follow Housing First and Harm Reduction service models.
Required Competencies
Upbeat passion for ending homelessness
Minimum of three (3) years of case management experience with people affected by homelessness
Minimum of one (3) years of supervisory experience
City Net seeks supervisors who have an overall Servant Leadership philosophy (and use authoritative, participative, transformational/coaching, delegation, and transactional styles as needed). We do not seek leaders with Autocratic or Laissez-faire styles.
Desire to make a difference in the lives of our most vulnerable neighbors
Empathetic, self-motivated, flexible, and dynamic
Proven success and enjoyment in cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers
Understanding of the importance of quality and timely data collection and reporting
Excellent professional boundaries
Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.
Strong interpersonal, plan execution, and time management skills
Professional verbal and written communication skills
Ability to work as a leader and as part of a team
Proficient, efficient, and confident PC and Microsoft Office Suite skills
Ability to accomplish goals and produce valuable results with minimal supervision
Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
Ability to work well with people from diverse backgrounds with varying degrees of experience
Ability to inspire, train, motivate, challenge, and coordinate others
Proof of vaccination or weekly testing required. All City Net employees working in California are required by the California State Public Health Officer Order of July 26, 2021 to either be fully vaccinated or to submit proof of weekly testing for COVID-19.
Nice To Have
Professional experience and homelessness services professional contacts in Los Angeles County and surrounding areas.
Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field
Other Requirements
This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule.
May be required to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report.
Must be authorized to work in the United States for any employer
Organizational Overview
City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.BenefitsWe believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:
Health insurance (City Net pays 100% of the employee premium for our baseline plan)
Paid time off
Retirement plan
401(k)
401(k) matching
Dental insurance
Vision insurance
Life insurance (Employer paid group term life and voluntary life)
Referral program
Parental leave
Professional development assistance
Employee assistance program
Wellness Reimbursement Program
Company Vehicles, iPhones, Laptops, and Tablets
Career Pathing, Raises, Recognition & Rewards
ImmediatePay Earned Wage Access
Credit Union Preferred Partnership
Visit https://citynet.apscareerportal.com for further details.
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
COVID-19 considerations: The person in this position will spend significant time in the field (not working 100% from home). This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as defined by the Department of Homeland Security, which is required to continue operating during crises such as the current COVID-19 pandemic. Staff meet with clients in person. Physical distancing and enhanced cleaning protocols are in place. Personal Protective Equipment, such as masks and gloves are provided by the organization for fieldwork.Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!