Lead Collaborative Case ManagerSanta Barbara County

Job Type: Regular, Full-time

Status: Non-Exempt

Expected Hours and Place of Work: This is not a remote position. The incumbent works full-time from the Santa Barbara, CA office of City Net, typically Monday-Friday 8:30 am-5:00 pm, and some evenings and weekends as necessary for optimal business function. This position requires frequent local travel, primarily in Santa Barbara County, CA. This position includes frequent on-call shifts.

Starting Wage Range: $23-$25 per hour, gross

Reports to: Regional Program Supervisor

Supervises: None

Date Last Revised: 7/16/2019

Organizational Overview

City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Southern California. City Net’s direct services in homelessness include street outreach, case management, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing.

Position Overview

Lead Collaborative Case Managers (LCCMs) perform all duties of Collaborative Case Managers. They provide case management and supportive services to individuals and families who are experiencing street level homelessness. Through street outreach, LCCMs seek to connect unsheltered homeless neighbors to sustainable housing. LCCMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; LCCMs work with clients on developing long-term housing plans. LCCMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.

Lead Collaborative Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

Additionally, Lead Collaborative Case Managers are responsible for assisting supervisors in monitoring staff performance, schedules, and expenses, and providing guidance, peer-mentorship, and training to Collaborative Case Managers to help them meet the requirements established for their positions.

Essential FunctionsClient Needs Assessment

• Meet with clients over multiple interactions to help them prioritize and obtain the housing and supportive services available to them, with the patience and understanding that it takes an average of 8-10 contact attempts before a client begins to trust the CCM and voluntarily engage in case management services.

Housing Placement

• Help clients find and access housing programs• Complete housing applications• Create and execute a long-term housing plan

Linkage to Supportive Services

• Screen clients for eligibility and provide referrals to appropriate services• Find resources using 2-1-1 and other community resources approved by the CCM supervisor• Complete a “warm handoff’ or other coordination assistance with partner agencies.

Advocacy

• Call, email, provide verification of homelessness, or offer other communication to partner agencies to help clients access resources• Offer to accompany clients to appointments if the client has difficulty navigating services or representing their needs• Develop and maintain positive professional relationships with various stakeholders in order to help clients achieve their goals and maintain City Net’s positive reputation in the community. This may include but is not limited to attending and professionally representing City Net at community meetings related to the CCM’s assigned clients/geographic locations.

Data Collection

• Thoroughly, accurately, consistently, and timely gather and document various types of data… o To better understand client needs o To accurately assess client eligibility for community resources-to share with funders and stakeholders to improve the county’s service landscape o To enter into the Homeless Management Information System (HMIS) and the county’s Coordinated

Entry System (CES)

• Follow all Coordinated Entry System protocols and organizational procedures.

Supervisor Support

• Support Program Supervisors in ensuring that all Collaborative Case Managers (CCMs) are delivering services in a professional manner and in accordance with all departmental and organizational policies and procedures.• Support Program Supervisors in coaching, mentoring, and training CCMs as needed. Thoroughly document all coaching, mentoring, and training.• Support Program Supervisors in monitoring CCMs’ performance on an ongoing basis.• Regularly, supportively, and—whenever possible—confidentially provide CCMs both positive and/or growth- focused feedback. Provide concrete growth suggestions.• Communicate regularly, openly, honestly, and fairly with Program Supervisors about your observations and concerns regarding CCMs’ performance and other job-related behaviors.• Assist in CCM scheduling.• Support Program Supervisors in completing and coordinating special projects, as they arise.

Administrative Support

• Support Program Supervisors with the administration and completion of case management tasks.• Implement team logistics and communicate with upper management on the status of projects.• Ensure CCMs complete any and all required data entry thoroughly, accurately, and on time and follow all data entry, reporting, and submission procedures.• Work closely with the Data Specialist to ensure all CCMs are following the current HMIS procedures and best practices.

Team Leadership

• At all times model excellent case management services and efficient, timely, and accurate completion of related tasks, which include but are not limited to maintaining case notes, entering data, and completing and updating IAPs.• Professionally represent City Net at local, County, and City collaborative meetings.• Cultivate a positive work environment by promoting teamwork and collaboration among staff.• Provide real-time guidance and training to CCMs when they have questions, appear to be struggling with a client scenario and/or an internal procedure or expectation, and/or when requested.

Compliance and Goal-Meeting

• Consistently meet all assigned productivity and outcome goals.• In all activities, comply with all contracts, funder requirements, and City Net procedures and policies.• Meet or exceed all goals and requirements established by the Director of Outreach & Engagement for this position.

Marginal Functions

• Provide support to other departments as needed.• Work with vendors, contractors, and consultants to achieve departmental goals, as needed and available.• Provide general and administrative support to the Program Supervisor, Director of Outreach & Engagement, and designated staff as requested.• Other duties as assigned

Position Requirements

• Case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or human trafficking• Experience cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers• Strong interpersonal, plan execution, and time management skills• Ability to work flexible hours, including evenings and weekends• Professional verbal and written communication skills• Ability to work as a leader and as part of a team• Proficient PC, Microsoft Office Suite, and Google Suite skills• Ability to accomplish goals and produce valuable results with minimal supervision• Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals• Ability to work well with people from diverse backgrounds with varying degrees of experience• Ability to inspire, train, motivate, challenge, and coordinate others• Excellent professional boundaries• Will be required to drive a company vehicle to transport clients. For insurance purposes, must be at least 25 years of age, possess a valid driver’s license, and must pass a Motor Vehicle Report.

Preferred Qualifications

• Team leadership experience (e.g. scheduling, coaching, monitoring, data collection/verification, etc.)• Experience and homelessness service professional contacts in Santa Barbara County• Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

Physical and Mental Demands

In the course of performing this job, the employee…• Constantly communicates with staff, clients, community partners, and community members; must be able to exchange accurate information in these situations.• Frequently operates a computer, smart phone, and other office productivity machinery such as a calculator, copy machine and computer printer.• Frequently moves about inside the office, in the field (at local shelters, parks, restaurants, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.• Must be able to remain in a stationary position at least 1/3 of the time.• Must be able to inspect paper and electronic documents and accurately communicate their contents and connotations to various audiences. • Must be able to detect approaching visitors and recognize clients, community partners, and staff.• Occasionally moves furniture, equipment, and materials weighing up to 30 pounds around the office or out of the office into vehicles for various office and event needs.• Will be required to drive an automobile or use public transportation to attend local meetings.

Reasonable accommodations may be arranged to enable individuals with disabilities to perform essential duties of the job.

Working Environment: This job operates in a professional office environment, with frequent travel to and work within local neighborhoods, shelters, and informal encampments as well as meetings in law enforcement offices, community nonprofit and government agency offices, and other public and business spaces.

City Net is an Equal Opportunity Employer and does not discriminate on the basis of race, gender identity, sexual orientation, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

City Net reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”