Do you have an upbeat passion for ending homelessness? Want to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond? City Net is looking for empathetic, self-motivated, flexible, dynamic Case Managers to join our team of first responders on the front lines of street-level homelessness.Proof of vaccination or weekly testing required. All City Net employees working in California are required by the California State Public Health Officer Order of July 26, 2021 to either be fully vaccinated or to submit proof of weekly testing for COVID-19.
The person in this position will spend significant time in the field (not working 100% from home) in informal encampments and in emergency homeless shelters. This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as defined by the Department of Homeland Security, which is required to continue operating during crises such as the current COVID-19 pandemic. Case Managers meet with homeless neighbors in-person. Personal Protective Equipment, such as masks and gloves are provided by the organization.
Position OverviewCity Net is seeking Temporary Case Managers. This is a temporary position (expected to end on April 15, 2022), with the possibility of other opportunities arising at the end of the assignment. Temporary Case Managers (CMs) provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.
Temporary Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net’s programs follow Housing First and Harm Reduction service models.
Required Competencies
Experience cultivating and maintaining productive, professional relationships with various stakeholders required.
Understanding of the importance of quality and timely data collection and reporting
Excellent professional boundaries
Professional verbal and written communication skills (English)
Strong interpersonal, analytical, and time management skills
Effective and professional networking and relationship management skills
Ability to work independently and as part of a team
Ability to work flexible hours including evenings and weekends
Proficiency in PCs and Microsoft Office Suite
Ability to accomplish goals and produce valuable results with minimal supervision
Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
Ability to work well with people from diverse backgrounds with varying degrees of experience
Nice To Have
Case management experience with City Net’s target populations (people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking) strongly preferred.
Experience and homelessness services professional contacts in San Jacinto and surrounding areas.
Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.
Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field
Other Requirements
This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule.
May be required to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report.
Constantly works in outdoor weather conditions
Frequently moves about inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.
Frequently ascends/descends stairs, hills, and underpasses to access clients
Frequently position self to communicate effectively with clients sitting or lying on the ground
Must be able to traverse rough outdoor terrain at least 2/3 of the time
Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
Must be authorized to work in the United States for any employer
Organizational Overview
City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.
Questions?
If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!COVID-19 considerations:Temporarily during COVID-19, some administrative work may be done from home. Physical distancing and enhanced cleaning protocols are in place. Personal Protective Equipment, such as masks and gloves are provided by the organization for field work.