Job Description

The Technical Support for Student Services position reports to the President of City Vision University. The position is full-time and is a work-from-home position anywhere in the United States. Duties include:

• STUDENT AND FACULTY TECHNICAL SUPPORT 

  • Provide first-tier technical support for our Learning Management System (Populi) to existing students and faculty and refer any second-tier problems to the COO.

  • Monitor and run detailed reports on student and faculty activity in our learning management system (Populi) to address any problems reported.

• STUDENT SUPPORT 

  • Answer phones, respond to email and chat requests to provide support and encouragement to students.

  • Work with other staff to support students in our New Student Orientation course.

  • Assist students in securing proctors for exams through our Proctoring Process.

   

• STUDENT DATABASE RECORDS MANAGEMENT

  • Design database reports in our student information system using its reporting tool to monitor and support students

  • Ensure student information records are accurate each term, including registrations, starts, completions, and grades, and enroll students in courses as requested. 

  • Complete admissions checklist for new students.

  • Enter transfer credits according to our Transfer Credit Entering Process. 

  • Manage students in our Graduation Checklist Process.

  • Help prepare reports on student attendance and satisfactory academic progress (SAP Process) to ensure that students are eligible to receive financial aid (with COO and Financial Aid Director).

  • Monitor student attendance through our Attendance Warning/Dropping Process with other staff.

  • Manage accuracy of student records in student information system (Populi) through Start of Term Process. 

  • Finalizing courses each term through our End of Term Process.

  • Compile student records to ensure that all DEAC, state and federal standards for record-keeping are met.

• FACULTY RECORDS MANAGEMENT

  • Compile faculty records to ensure DEAC, state and federal standards for record-keeping are met.

  • Manage faculty activity monitoring process to ensure timely grading.

• ONLINE COURSE MAINTENANCE

  • Maintain syllabi, online course listings, online courses in course management system, copy courses each term and perform proofreading, link checking and other accuracy checks each term.

  • Review student and faculty feedback on courses and maintain course improvement to-do list to conduct minor edits as needed (with major edits being done by department chairs).

• GENERAL

  • Attend weekly staff meetings and supervision meetings.

  • Provide administrative support as needed.

QUALIFICATIONS

REQUIRED:

• Individuals must have at least an accredited Bachelor's degree.

• Individuals must either have a degree in a technical/STEM field or have significant work experience with technology.

• Have a demonstrated commitment to our Christian mission.

• Individuals applying for this position should have very strong organizational skills and should be very detail-oriented.

• Technical skills required: familiarity with basic database concepts like running reports, expertise in Google Docs, Google Spreadsheets, Microsoft Word, Excel Spreadsheets and Windows.

• U.S. or Canadian citizen, U.S. or Canadian national or lawful permanent resident alien.

DESIRED:

• Previous experience in Christian nonprofit organizations serving at-risk communities.

• Prior experience with learning management systems 

• Previous experience in either database programming or developing database reports

PAY AND BENEFITS

• $33,000 annual salary. May be negotiable for exceptional candidates.

• Health Insurance

• Free tuition in City Vision University for yourself and immediate family members including City Vision’s MBA program

• Work from home (will always be a work from home position even after COVID-19 crisis)

Company Description

City Vision University is an online-only, Christian institution with the goal of providing radically affordable online education to those serving the poor, addicted and underserved. The school provides Bachelor’s Degrees and Certificates in Addiction Studies, Nonprofit Management, Business and Christian Ministry AND an MBA. It is a program of the Christian nonprofit, TechMission, and was originally founded in 1998 by the Association of Gospel Rescue Missions. It has been growing at an average of 10% per year since 2008 and has about 175 students in 2019. We have 25+ adjunct faculty practitioners. The school’s values are in the evangelical tradition, although we serve students from all denominations. For more information visit: www.cityvision.edu and www.techmission.org. TechMission/City Vision hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. TechMission/City Vision is in this category.