Job Description

City Wide of Boston is expanding and we are seeking to add an Account Manager to our team! This position is a hybrid role of sales, customer service, and relationship building with existing clients. The Account Manager is field based and will visit their clients regularly to build relationships and to establish trust and rapport. Administrative support is provided to allow for focused time to work with clients, manage projects and to cross-sell additional services.

WHAT YOU’LL LOVE ABOUT WORKING AT CITY WIDE

•  Exceptional culture - we work to provide work life balance and a supportive team environment.
• We have fun – our team loves a friendly competition along with team building outings. Check out our Facebook to see our team! https://www.facebook.com/BostonCW
• We have a heavy focus on training and development. As we grow, we want our team to grow with us.
• We set our employees up for success. You’ll be welcomed on your first day in our bright, spacious office by your manager and the City Wide team, your technology set and ready to go, work station organized with training materials and business cards, and your first training is with the owner of the company!
• Your voice and suggestions will always be heard and appreciated!  City Wide welcomes new ideas and suggestions from our employees.
•  We offer up to a 4% match for your 401K (no vesting schedule)
• Company sponsored health, dental and vision insurance
• 3 weeks paid time off, in addition to 8 paid holidays
• We care about our community – each team member is granted 8 hours of VTO (volunteer time off)

 WHAT DRIVES SUCCESS FOR THIS ROLE

• Be the primary point of contact and build long-term relationships with clients
• Comfortable with “farmer” selling
• Ability to prioritize among competing tasks
• Take ownership of retaining and growing existing accounts
• Ability to resolve client concerns and issues
• Experience in delivering client-focused solutions based on customer needs
• Self-motivated and able to thrive in a results-driven environment

WHO ARE WE

City Wide provides Managed Services to commercial properties throughout Eastern and Central MA. We match the needs of our clients’ facilities with a qualified maintenance vendor and become a trusted extension of our clients’ team.  We continue to pivot with the pandemic and have proven to be and essential and rapidly growing business. City Wide Facility Solutions Boston is a locally owned family business and a Massachusetts certified SDO Woman Business Enterprise.

Learn more about us at gocitywideboston.com

City Wide of Boston’s company vaccination policy requires all employees to be fully vaccinated against COVID-19 and all new hires must be vaccinated by the time they start employment, absent any religious or medical circumstances.

At present, an individual is deemed “fully vaccinated” when they have received, at least 14 days prior, either the second dose in a two-dose COVID-19 series (e.g., Pfizer or Moderna) or a single-dose COVID-19 vaccine (e.g., Johnson & Johnson).

Company Description

Started in 2008, City Wide Facility Solutions Boston provides managed services to commercial properties throughout Central and Eastern Massachusetts. We work with over 400 clients across all industries to screen, select and provide complete management services for all areas of maintenance, from janitorial to window washing to snow plowing. By matching the needs of our clients’ facilities with a qualified vendor, and providing one point of contact for all management, City Wide becomes a trusted extension of our client’s team. We save our clients time through an unwavering commitment to proactive communication and exceptional customer service at all levels. City Wide Facility Solutions Boston is a locally owned family business and a Massachusetts certified SDO Woman Business Enterprise.