Hire Up is a paid work experience opportunity.

• 6 months, with paid job readiness training

• Includes supportive services and job placement assistance

• Work with city agencies and nonprofit organizations

CLASS DEFINITION

As an Office Support Specialist, I perform routine office, administrative, and keyboarding work using Microsoft Office, and other proprietary software programs. Work in this class involves no supervisory duties or responsibilities. Incumbents receive close supervision from an administrative supervisor. Employees in this class work a conventional workweek. Work is performed in an office where employees are not exposed to unusual or hazardous working conditions. Work requires minimal physical exertion but may involve lifting moderately heavy packages and/or stacks of mail and other materials.

DISTINGUISHING FEATURES OF THE WORK

The work of this class is distinguished from that of the class of Office Support Specialist II in that it involves performing office support duties of a limited nature requiring a basic knowledge of keyboarding and Microsoft Office products.

TYPICAL EXAMPLES OF THE WORK (The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the agency. This list is not inclusive.

• A position may require related duties not listed, if necessary, to accomplish the work of the agency.)Uses keyboarding skills to create, copy, edit, store, retrieve, and print forms, memos, letters and reports, spreadsheets, and other such materials.

• Uses automated office software to create, edit, update, and revise databases and spreadsheets that generate reports.

• Prepares, types, formats, and edits a variety of correspondence and narrative reports of limited complexity using automated software.

• Greets visitors and answers general questions relating to departmental procedures and operations and provides information on departmental services and functions to the public including community groups, representatives of private organizations, health clinic clients, and school children and their parents.

• Prepares, receives, opens, sorts, batches, delivers, and distributes mail; lifts and stacks mail and other materials; uses manually operated or other vehicles to transport mail and materials.

• Answers telephone calls, retrieves messages from departmental and superior voice mail, and provides information regarding office functions, operations, and procedures.

• Enters, retrieves, and updates information using computer software applications.

• Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of basic English grammar, spelling and punctuation.

• Knowledge of basic computer operations and common business software applications such as document management and word processing.

• Ability to operate Microsoft Office Suite Products at a basic level.

• Ability to perform simple arithmetic computations and to use a ten-key calculator with accuracy.

• Ability to establish and retrieve records from filing systems alphabetically, numerically, or by subject, or following some other readily learned procedure.

• Ability to type or keyboard clean copy at a specific rate of speed and accuracy.

• Ability to understand and follow simple written or oral instructions.

• Ability to deal courteously with employees at all levels of government, and to work effectively with varying temperaments, both in person and by telephone.

• Ability to manage a high call volume and provide customer assistance to residents, citizens, and those in need of information.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Requirements - Graduation from an accredited high school or possession of a GED certificate. Must be at least 21 years of age. And have prior customer service or call center experience