Job Description

Under general supervision and direction from the Parks, Recreation and Aquatics Director, the Case  Manager will support the unhoused and underemployed through field training, and lead in the coordination with agencies to support individuals in need of services, resources, and treatment. This position will provide intensive case management for participant concentrating on mental health, substance abuse, and other individualize barriers. The Case manager will work close with the Community Navigator to work on a unique barrier reduction plan for the success of the participant.   Duties and responsibilities include, but are not limited to, implementing and leading training and instructive programs for participants learning landscaping and grounds maintenance skills, providing direction directly or indirectly to individuals participating in the Jobs Program; and monitoring program performance and compliance with ordinances, codes, regulations, and/or laws. The Case Manager will be responsible for transportation (to appointments; planning and managing work site performance; conducting training sessions; and general support of the micro housing units (the Village).  There may also be involvement/communications with other jurisdictions, businesses, and or the public at large.      

• Works directly or indirectly with participants providing comprehensive case management services.
• Conduct and/or coordinate training of participants on topics related to behavioral and community norms, ethics, and work skills. 
• Engage and support through training and work with unhoused and underemployed individuals and connect them to resources and social services; facilitate services for individuals across all involved systems of care, including the Jobs Program.
• Work collaboratively with internal and external resources to establish relationships that build and maintain trust; cultivates business relationships with participants to increase the education, communication, and understanding of the program and increase voluntary community participation.
• Work with Parks division and other City departments to provide support and opportunities to contribute to the benefit of the City.  Assists with special projects, programs, and/or events in various capacities, as needed.
• Effectively use strong interpersonal and communication skills in a tactful, patient, and respectful manner, both orally and in writing, with program participants, other City employees, the City Manager, Council, and citizens from diverse backgrounds.
• Effectively use standard office practices, processes, procedures, and business etiquette.
• Work directly or indirectly with Community Navigator Program Manager and other case managers to develop a comprehensive case manager plan to reduce barriers of participants in the Jobs Program.
• Develop and conduct presentations, including presentations to City Council and other stakeholders and attends a variety of meetings, and other events related to the program.
• Exercise sound and ethical judgment in the decision-making processes required of the position.
• Work effectively under pressure and with frequent interruptions.
• Complete work and projects in a thorough and timely manner.
• Understand and follow direction, posted work rules, and procedures.
• Show initiative in performing job functions. 
• Work with community members to identify people in need, caregivers, service providers, prosecutors, defense attorneys, and court personnel to share resource information.
• Maintain record in the prescribed manner and monitor for compliance with established standards.
• Provide client-level and system-wide troubleshooting and advocacy.
• Have computer competency including using multiple types of databases. 
• Performs related duties as required. 
• Maintain HMIS for reporting of participants who are unhoused in the City of Fife.
• Reliable and regular attendance is required.

Qualifications

MINIMUM REQUIREMENTS: While requirements may be representative of minimum levels of knowledge, skills, and abilities, to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.   A Bachelor’s Degree in social work, human services, or related field.    Equivalent education and/or experience may substitute for the qualifications listed above.    Must possess a valid Washington state driver’s license and maintain a driving record acceptable to the City’s insurance carrier.   Must pass a comprehensive background check.    First Aid/CPR and Food Handlers card must be obtained within three (3) months of employment.   Other certifications may be required throughout employment, including but not limited to pesticides, fork lift, flagger and playground inspector. 

Additional Information

KNOWLEDGE OF:

• Abnormal human behaviors and clinical interventions.
• Availability of community systems and resources.
• Importance of natural support systems.
• Related state and federal mandates including those related to homelessness, addiction, privacy and confidentiality.
• Effective de-escalation techniques. 
• Parks department and general park operations.
• Equipment utilized in a park setting and/or grounds keeping and safety aspects associated with equipment.
• Planning and sequential operations of park projects.
• General computer with proficiency in Microsoft Office and SQL server databases. 
• Public speaking.

  ABILITY TO:

• Regular, reliable, and punctual attendance.
• Due to internal and external customer service needs, the incumbent must be able to work a full-time schedule, onsite (appropriate City worksites). May include evening and weekend work. 
• Communicate effectively with people regardless of age, sexual orientation, gender, socioeconomic or cultural background.
• Express ideas and recommendations clearly and effectively both orally and in writing.
• Follow oral and written instructions.
• Gather pertinent data.
• Establish and maintain effective work relationship with staff of community organizations, providers, and the public.
• Demonstrated track record of strong facilitation and negotiation skills, and ability to develop partnerships to build consensus and develop actions to address issues or challenges. 
• Work effectively in team environments.
• Exercise initiative and judgment and make decisions within the scope of assigned authority.
• Read, interpret, and apply work-related laws, rules, and other regulations.
• Maintain detailed records and prepare clear and concise written reports.
• Meet defined productivity expectations.
• Use computer effectively.
• Effectively use de-escalation skills.