Job Description

CUSTOMER SERVICE SPECIALIST - PART-TIME HOURS OF WORK ARE: WEEKDAYS STARTING AT 1:00 PM AND POSSIBLY WORKING AS LATE AS 9:00 PM WHEN NEEDED. SOME WEEKEND AVAILABILITY IS REQUIRED. THIS POSITION WILL WORK AROUND 20 HOURS PER WEEK AS HOURS MAY VARY AT TIMES. WORK AT A FUN RECREATION CENTER PROVIDING CUSTOMER SERVICE TO GUESTS AND ENJOY A FREE RECREATION MEMBERSHIP.

DEPARTMENT: Recreation Department

JOB SUMMARY: Position responsible for performing customer service duties in support of the Recreation Department.

• Provides customer service to members and visitors to the Recreation Center.
• Monitors members using the gym and/or involved in basketball or other activities to ensure safety and enforcement of rules and regulations.
• Responsible also responsible for securing the building at the end of the day, if scheduled.
• Processes registrations for memberships, sports, classes and programs.
• Accepts payments and balances cash drawer daily.
• Answers phone and provides information to customers.
• Provides administrative support to department personnel.
• Assists with special events and parties as needed.
• CPR and First Aid Certification required within 90 days of hire.
• Performs other duties as assigned.

KNOWLEDGE AND ABILITIES REQUIRED

• Thorough knowledge of the Recreation Department procedures.
• Ability to organize work and stay focused.
• Ability to perform basic accounting and mathematic functions.
• Ability to communicate effectively both orally and in writing.
• Ability to use computers and various software programs, to include Word and Excel desired.
• Ability to work under pressure in a fast-paced environment.
• Ability to provide customer service to include problem solving and dispute resolution when necessary.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting and standing. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in the recreation facility.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Six months related customer service experience required.
• Experience in monitoring athletic activities preferred.
• One year experience in an office setting, to include records management, customer service and utilizing computers preferred.

THE CITY RESERVES THE RIGHT TO REVISE THIS POSITION DESCRIPTION AT ANY TIME.

JOB POSTED BY APPLICANTPRO