$16- $18 Hourly pay This internship will be 40 hours per week through the summer months, with a possible extension. To be considered for this internship, please attach your resume to the application. JOB SUMMARY Under the general supervision of the Revenue Supervisor, responsible for providing customer service to those doing business in the City and assisting the audit staff. ESSENTIAL FUNCTIONS Performs communication outreach to businesses that may be selling into Lakewood, whether local or remote sellers, and pursues licensing. Reviews license applications for completeness. Confers with taxpayers and the general public in person, through telephone contact, and in writing; provides information on tax laws, procedures and liabilities. Audits employee purchases on City-issued credit cards. Assists auditors with the review of audit documents. Assists with the integration of the State of Colorado's central tax remittance system (SUTS). Reviews requests for tax refunds; processes refunds. Tests addresses to determine applicable municipal tax. Reports on metrics as requested by the U.S. Census. Interacts with others in a positive manner. Performs other duties as assigned. ORGANIZATIONAL RELATIONSHIPS Supervision Received General supervision from the Revenue Supervisor and Revenue Division Manager. Essential Qualifications: Education and Experience High school diploma or equivalent and some college course-level coursework in Business or related field required. Licensure/Certification/Registration None Other Knowledge, Skills and Abilities The ideal candidate will be able to: Establish and maintain effective working relationships with taxpayers and their representatives, coworkers, supervisors, other government agencies and the public. Work independently and as a team member. Provide excellent customer service. Maintain composure when working with persons who are frustrated, angry or upset. Analyze problems, understand different perspectives, propose alternatives and recommend solutions. Exhibit strong interpersonal skills to interact with citizens. Leverage strong computer skills. (Microsoft Office software, including Microsoft Excel) Manage multiple tasks while keeping track of details and effectively meeting deadlines. Pass a required background check. PHYSICAL AND MENTAL REQUIREMENTS PHYSICAL REQUIREMENTS Lifting and Carrying Must be able to lift equipment and supplies weighing up to 20 pounds, using assistance if needed. Position may be required to lift portable laptop computer, briefcase and other supplies to/from business location. Pushing and Pulling May pull portable equipment using a pull-cart. Body Positions Sits at a desk for extended periods of time. Must be able to answer the phone and use a computer. On occasion, may transport oneself to and from other areas within municipal center and off-site locations. Hearing Must be able to hear the phone and exchange communication with the public during in-person consults. Vision Must be able to use vision to read handwriting, review records, and enter and review data on computer. MENTAL REQUIREMENTS Mathematics Must have strong math aptitude and basic accounting skills to include addition, subtraction, and multiplication skills for calculating data figures on tax returns, reviewing taxpayer/tenant records, and answering customer inquiries, etc. Remembering Must perform work that requires the ability to follow supervisor's instructions. Must remember policies and procedures that pertain to frequently asked questions. Language Ability Must be able to communicate effectively and articulately with a variety of people. Must have strong verbal and written communication skills. Reasoning Must make decisions on prioritization of workload and deadlines, as needed. Must demonstrate the ability to maintain confidentiality of qualified information provided to the City as gained from audit and/or review. Must be able to use reasoning to interpret tax codes and apply to business scenario. WORK ENVIRONMENT Work is performed in an office environment. Work includes frequent interruptions, a high volume of work, and tight deadlines. Work may involve dealing with angry, frustrated or upset individuals. EQUIPMENT USED Computer Printer Calculator Photocopier Telephone Scanner Fax machine