Real Estate Operations "Integrator" CityScape Metro in Reston, VA seeks a top-tier individual to assume the role of Director of Operations. The ideal candidate possesses a keen attention to detail, a passion for aiding others, and a demonstrated capacity to effectively oversee multiple tasks and procedures. The successful applicant should excel in managing, recruiting, and onboarding individuals with requisite skills and expertise. They must grasp the importance of urgency while maintaining the patience and acumen necessary to ensure consistent delivery of high-quality work. We require a dependable, trustworthy individual with a work ethic that surpasses the norm and a drive to tackle new challenges with a strong sense of accountability for outcomes. The Operations Director will play a crucial role in overseeing the listing-to-contract process discreetly. We are in need of a tech-savvy professional who excels in devising solutions to complex problems. If you have a track record of expanding an organization through adept back-end support, this role is tailor-made for you! Responsibilities: • Manage the administrative side of the listing process from pre-listing to contract • Implement and improve all systems for the listing and closing process • Client Care – make each client feel like they are the only client we have – solve problems, provide service, exceed expectations • Work closely with agents - handle all administrative tasks to ensure agents’ focus is only on sales • Maintain database, assist with client events • Maintain an operations manual/websites/videos that document all listing and closing systems and standards • Create and maintain templates in Google Drive for listing and closing processes • Ensure compliance with CityScape Metro's standards and regulations Qualifications: • Systems Driven - the ability to automate repetitive tasks, track, and make efficient • Experience running back-end offices with stellar recommendations • Experience supporting an organization to double and triple its growth • Problem solver • Implementer • A true professional, who supports the entire team in achieving their goals • Reliable and dependable Knowledge / Skills / Traits • Strong technology skills • Strong written and verbal communication skills • Exceptional organizational and project management abilities • Great ability to focus amidst chaos • Superb people skills • Detail-oriented • Calm under pressure • Solutions-oriented • Flexibility • Self-directed • Proactive, goal-oriented, and accountable • MS Office Suite (Word, Publisher, Excel, PowerPoint), Google Drive/Calendar, Social Media) • Experience with any of the following is a plus: CINC, MailChimp, SlyBroadcast, CTE, Google Business, MRIS, Infusionsoft Compensation: $60,000 - $100,000 yearly

• Manage the administrative side of the listing process from pre-listing to contract • Implement and improve all systems for the listing and closing process • Client Care – make each client feel like they are the only client we have – solve problems, provide service, exceed expectations • Work closely with agents - handle all administrative tasks to ensure agents’ focus is only on sales • Maintain database, assist with client events • Maintain an operations manual/websites/videos that document all listing and closing systems and standards • Create and maintain templates in Google Drive for listing and closing processes • Ensure compliance with CityScape Metro's standards and regulations