Job Description

Job Description

Job Summary

As the premier provider of elevator consulting services in the New York area, and one of the fastest-growing vertical transportation consulting firms in the U.S., Citywide is constantly seeking extraordinary people for its team. If you possess the appropriate knowledge and experience, attention to detail, a strong capacity for leading an organization, and a desire to grow, please continue reading!

We are seeking a qualified candidate to join our team as a Director of Operations.

Major Duties:

• Manage daily operations, including tracking and responding to operational capacity, workflows, work volume, and project tracking
• Manage timely data collection to update operations metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
• Work with Finance Department
  • Update and continually evolve reporting to meet standards and drive insight through data
  • Understand regulatory and insurance requirements for the business for both national and international requirements
  • Review and update as necessary tools, processes and workflows
  • Lead initiatives to provide deeper tracking of financial metrics to business needs, present and future
• Handle day to day Human Resources
  • Track employee timecards, PTO usage and requests through the approval process
  • Process payroll and benefits administration
  • Creating / Updating SOP’s
  • Employee Onboarding
  • Regulations/Insurance
  • Employee training and onboarding
  • Employee document compliance
• Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable the company to meet and exceed business plans
• Support finance manager with procurement, asset management, company, and operational budgeting
• Project management: task tracking, contract management, opportunity management, deliverable tracking, sales tracking and project closeout
• Set strategic process improvement initiatives that drive year-over-year improvement, implement action plans to set project goals, and ensure all goals are effectively met
• Implementation and change management
  • Set up and manage office workflows
• People management
  • Manage the hiring process, including candidate sourcing, review, and conducting interviews
  • Write and administer employee reviews and raises
  • Create employee incentives, team building exercises, etc.
  • Create and set up new employee accounts on various platforms as required.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports
• Manage ownership directed priorities
  • Liaison between ownership and employees
• Help promote a company culture that encourages top performance and high morale
• General problem solving for the staff: IT issues, office issues, etc.
• Other duties as requested

Qualifications and Skills:

• 5-10 years of experience in Operations Management
• Prior experience in Human Resources, Benefits and Payroll
• Prior experience in Financial background
• Bachelor’s degree or equivalent work experience, preferably in business, business management, finance, or similar
• Strong management and communication skills
• Familiarity with QuickBooks, Microsoft Outlook, Excel, Word, Slack and MacOS
• Ability to prioritize, multi-task, and problem solve independently
• Strong work ethic and a willingness to grow with our quickly expanding company

What We Bring to the Table:

• Generous benefits package, including PTO, healthcare, and 401k
• Up to 10 company holidays per year in addition to PTO
• Continued training and professional development
• We are a quickly growing company with many more benefits on the horizon

Citywide is an Equal Opportunity Employer. Opportunity will stay open until the position has been filled.

Come join our team!

Company Description

Citywide Elevator Consulting provides property owners and managers with expert insight into the condition and currency of their vertical transportation assets. From compliance to capital planning, Citywide works with you to ensure that your equipment meets all safety codes, and that your elevator maintenance company fulfills service contracts completely across your entire real estate portfolio.

Our team has expertise in vertical transportation for facilities that serve a wide range of industries: from residential buildings to specialized buildings for healthcare, retail, hotel, education, offices and more. We understand the demands of each space, and the latest codes that govern them.

Company Description

Citywide Elevator Consulting provides property owners and managers with expert insight into the condition and currency of their vertical transportation assets. From compliance to capital planning, Citywide works with you to ensure that your equipment meets all safety codes, and that your elevator maintenance company fulfills service contracts completely across your entire real estate portfolio.\r\n\r\nOur team has expertise in vertical transportation for facilities that serve a wide range of industries: from residential buildings to specialized buildings for healthcare, retail, hotel, education, offices and more. We understand the demands of each space, and the latest codes that govern them.