Citywide Behavioral Health (CBH) is looking for administrative staff with experience with behavioral health services, billing, and authorization processes for Medicare, Medicaid, and commercial lines of insurance. The ideal candidate would be familiar with mental health and substance use treatment services. Small office team player who can assist the admin team as needed, a plus.

GENERAL RESPONSIBILITIES:

Compile and process all billing of Medical &/or Behavioral Health services offered through EMR.

Must have excellent communication skills and be able to provide first-rate customer service.

1-2 years experience (behavioral healthcare preferred)

Friendly greeting of patients and processing check-in/check-out.

Compile and process all Medical &/or Behavioral Health services payments.

Research, rectify, and reconcile all accounts, clearing up any issues.

Provide the CEO or COO with billing reports within set deadlines.

Monitor and maintain a working knowledge of all provider information, contracts, fee schedules, and other pertinent information on insurance databases.

Respond in a timely manner to customer complaints and assist with the front desk.

Assist the clinical team regarding procedure and diagnosis code information.

Enter fees for self-pay clients monthly.

Comply with all state, federal, and accrediting regulations regarding billing and coding in a Behavioral Health facility.

Must adhere to strict patient confidentiality and all HIPAA laws.

Become knowledgeable of all CBH programs and services to understand better the services you will be billing and reconciling.

Become knowledgeable of all CBH rules, policies, and procedures.

Develop and maintain positive relationships with insurance vendors to create reciprocity in services.

Attend required departmental and/or agency meetings as required by the agency.

All other duties as assigned.