Job Description

Civic Tax is a rapidly growing national tax resolution/preparation firm. We are looking for a growth-minded, self-motivated, high-energy Experienced Tax Resolution Specialist to join our team at our Irvine location.

Civic Tax Relief core values are built around helping clients get out of stressful times so that they get the fresh start they deserve. We pride ourselves on culture, environment, ethics and values.

This full-time career opportunity has a Monday - Friday schedule

RESPONSIBILITIES:

Your job is to be the primary point of contact between the client and the Tax Professionals working on their files for resolution. This includes but it's not limited to:

• Using our software to keep track of and obtain various forms, documents and records from our clients, to be submitted to Tax Professionals;
• Manage a heavy load of clients and their files;
• Communicate with clients and Tax Professionals, in a helpful manner with a priority on Customer Service
• Meet daily metrics that hold you accountable for productivity

REQUIREMENTS:

• Previous experience required- Tax Resolution
• 2+ years of administrative/customer service experience is helpful
• Proficient and easily adaptable to custom software and computer systems
• Excellent communication skills
• Passionate Customer Service skills
• Organization skills

WE OFFER CAREER ADVANCEMENT OPPORTUNITIES & BENEFITS INCLUDING: medical / dental / vision coverage, paid time off, paid holidays, 401k plan, hands-on training, inter-company transfer opportunities, monthly catering, and a host of other perks!

Civic Tax Relief is an equal opportunity employer, committed to cultural diversity. Civic Tax Relief will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

We're looking for a dependable and professional candidate with computer skills, college level education, excellent communication skills and interpersonal skills, strong customer service experience, the ability to multi-task, and strong attention to detail.